Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? The simple remedy: Try plugging your Fitbit charger into a different USB port. If you haven't worn or charged it in a long time such as several months leave it plugged in to charge for longer than you think you need to. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Thoroughly dry your device before charging it. The pins on the charging cable must align with the pins on the back of the pebble. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. If your skin gets irritated, be sure to remove the tracker. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. Als Hi Vicky, this happened to me too. Dust and debris can accumulate over time. Ive changed it pressed button on side no joy. It also can be screen blank or line on the screen. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. for my wifes christmas box last year. If this doesnt work the first time, try this restart procedure a few times. These can block the ambient light sensor. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. Open the Settings app on your device and tap About Reboot Device. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? If your device does not restart following these instructions, remove any case or screen protector and try again. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Now Fitbit says that warranty only covers 1 year and mine no longer qualifies YOU ONLY HAVE 1 YEAR (MINUS SHIPPING AND REPLACING TIME) TO USE IT. Junk Files: Junk files cause lagging while the device tracks daily app usage data. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Sharing my knowledge so that you can fix your tech issues with ease. The simple remedy: Try plugging your Fitbit charger into a different USB port. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Stay away from this company. It seems that it happens with one pin. Ensure the Fitbit charges correctly. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. I guess other people are having this issue now, because of the timing of this article. Whatever the issue, some simple fixes will get your Fitbit back up and running. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. MatthewFitbit. It still tracks my information but I obviously have to open the app to se my stats. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. To factory reset the tracker follow the steps accordingly. Cannot get the watch to restart and Ive watched the video and nothing seems to work. If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Help! Release the button. Is there anything left that can be done? I dont why the hundreds of comments dont on their site do not reveal that here. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. Also, please pay attention to the charging pins on the charging unitthey should be clean, even, and not pushed in. In the EU, the standard Fitbit warranty is 2 years if you currently reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. Clip the other end of the charging cable to the port on the back of the tracker. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. Went black recently and nothing is working. Apple Watch, here I come. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. For not turning on your Fitbit Charge 4 probable reasons are-. I have struggled with a blank screen on my Charge 3 for some time now. Clip the other end of the charger to the back of the Charge 4. If you need additional help, contact Customer Support. And the screen is black it still works with my IPhone. And you can see a battery icon on your screen. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. I havent had my Fitbit flex 2 for even a yr and my screen went blank. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! My Versa2 quit at 2:28 a.m. but not before displaying a big red exclamation mark. The charger covers the side button, Screen gone black and not working. 2. Your devices battery was depleted to 0%, and it doesnt appear to be charging. Your tracker will begin charging. Itt doesnt turn on. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Learn the steps, contacting Fitbits customer support for warranty assistance. Screen stays blank. Is there a fix, I am on my second Versa 3 as first one would not charge. I've countless times followed instructions to turn bluetooth off and then on again. Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. Thanks Tamara. My Fitbit charge 3 has gone black. Reset the Software; 5. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Thank You so much Fitbit Inspire. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! The pins on the charging cable must lock securely with the port. i tried 20, 30. Darn it! Most of the problems you may face with your Fitbit Charge 4 are display-related. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. Either it will not turn on at all, or it will face some partial errors. 04-25-2020 I hope someone can help. Bought the Sense and took it back 3 times for replacement. Restart your device. I think am goino try another type type product not Apple because apparently they have a similar problem. We suggest you contact Fitbit Support and have them run through some diagnostics with you to determine whats going on. If not synced, uninstall and reinstall the app. Check for App and Firmware Updates Fitbit Blaze has died. Save my name, email, and website in this browser for the next time I comment. The pins on the charging cable must lock securely with the port. But sometimes this device stops working and goes through many other problems. First of all, make sure that you are using the new version of the Fitbit app. Then release the button. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. If your battery stopped charging, try the solutions below. Open the Settings app on your watch About. Can't connect to anything. It is not necessary to carry a separate charger with you. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. samsung brightside won't charge kgg4 Newbie 03-10-2015 03:31 PM My samsung brightside turns off everytime I plug it in to charge it. Restart the Fitbit. Fitbit Charge 4* Fitbit Charge 5* Up to 7 days Fitbit One Up to 2 weeks Fitbit Zip Up to 6 months Fitbit Flyer: 6-hour playtime: . Content and features may change. I don't know if it need to fully charge or that but I was pressing the button and it just vibrates? Use volume down to navigate to 'Recovery', use volume up to select. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. I really liked knowing how many steps & activity was being tracked. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . Come on Verizon..roll back this awful update. Then release the button. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. My next watch will be Samsung! It is new ! Hi, Im Abdulla! I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. - last edited on Also, it is more like 20 seconds to turn it on/off, rather than 10 seconds. Release the buttons. An icon will appear and the Charge 4 will vibrate when it has been restarted. Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. If you use the device daily, then the battery will last longer. The tracker vibrates each time you press the button. Learn how your comment data is processed. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. Sorry to hear about your Charge 3 showing a black screen. Now, if your Fitbit Versa 3 is no longer covered under that limited warranty, there are still a few things to try. Are you still stuck with a blank screen after a restart? Here are some easy troubleshooting steps to try on your Fitbit device. About a month goes by and now theres a black screen. Note: Jump to 1:48 if your Charge. Try a reset, if possible. Would not charge not even at the store. Check the alignment and try reconnecting your device to the charging cable. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. I thought it was a great device until it stops working as it should. I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. I have no receipt because as I said it was a gift. I show you two ways how to fix a black or blank screen on a Fitbit Charge 3 or Charge 4. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Several days later my screw went black. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). My husband has the same phone and did not update. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. It is just under a year old. Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. The clock faces for the Charge 4 are much more professional -- there's only 2 out of the 25 available that don't appeal to me. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. Scroll down and choose Log Out. Have the steps provided by our friends worked?. Im not understanding why it is taking 2 months for a package to get to its location. You may need to try this process a few times. . 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods.