Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Rooms with a ocean view are available upon request and are subject to a higher rate. We've had issues getting pool towels, wash cloths & bathroom towels daily. Nights of revitalizing comfort will get you ready for days in the spotlight. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. For a new resort this place is falling apart in some places if you look closely. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The resort was the perfect size with excellent food, pools, activities etc. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? But despite arriving early we ended up eating our meals in the dark. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. The staff here have been outstanding. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. You must take the test no more than three days before your flight. Indulge in the incredible flavors and techniques of Japanese cuisine. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. We tipped to have extra umbrellas brought to us. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Barren Space Productions. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). The Associated Press contributed to this report. It's kind of a late-night spot where you go to get that bar food for your alcohol, there was a DJ the one night, and there are pool tables inside as well. Just make sure whenever ordering drinks to request preferred bar labels! 94% of travelers recommend this experience. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. We are not picky. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Quotes displayed in real-time or delayed by at least 15 minutes. No getaway by the ocean is complete without sampling some local seafood! Welcome. We would think twice on Star Class in doing it again. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Great atmosphere and every employee wore mask. Didn't get any contact from her for 24 hours. The good: We arrived to applause as we entered. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. 98% of travelers recommend this experience. Stay like a superstar in our most fabulous suite. We waited in line for Hibachi grill 2x. Stay in your stylish suite and dodge the paparazzi. I could go on and on about how bad this experience was. Pay the extra for the star class upgrade. The resort itself was very clean and everyone was friendly. Our chef was entertaining and great. The maids do a wonderful job and each day, our room was cleaned before 3pm. Come and meet the new Guy on the block. We tipped to have extra umbrellas brought to us. Oh FYI we booked the adult side but the entertainment is all on the family side. Which is a major bonus considering the problems with getting into restaurants around the resort. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Service was good but not great. The food on this resort is mediocre at best. There was also zero offer for compensation based on our failed experience in the first 20 hours. Check-in: Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. We hope that we will receive you again soon. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We ended up getting that fixed on day 3. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. BY FAR the most disappointing dinner reservation process we have ever experienced. Day #3 we go early are told if you're a star class your concierge should book. Our ceiling in our bathroom leaked into our sink. The beach is nice, it feels like home. Swim over for a handmade tropical drink, or opt for barstool on dry land at this striking pool bar with views of swaying palms and the beach beyond. We are pleased to know that you enjoyed our facilities and activities. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. Be sure they will be even more motivated. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Lined up at 2:30. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Quotes displayed in real-time or delayed by at least 15 minutes. It was much louder. The kids enjoyed the grotto bar. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Fingers crossed. Our check in was fast. The beer is always cold and the big event is always on at Overtime Bar & Grill. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. He was the only help. You will get more bang for your buck. 3:00 pm, Check-out: Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. If the system detects something that potentially contradicts our. The umbrellas were painful to open. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. and our We appreciated the location near the pools, the burger bar and the Italian restaurant. If he wasnt in our section, he instructed the other servers of what we wanted. It was ok. Other times guests would help who had learned the tricks. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Unlock Member Rates! We ate at Shores outside. We are glad to know that our resort and crew exceeded your expectations. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . A body lies in the street in Cancun - as the town is gripped by . from one central panel. Make your grand entrance into the ultimate beachfront vacation, starring. Our room was in excellent condition and cleanliness. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Thanks so much to all the Planet Hollywood crew!!! Service was good but not great. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Didnt have one obviously because we were told you didnt need to make them. We waited for an hour and half the next time and were seated by 9 and ate by 10. I will absolutely share your comments with them. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. The lazy river and flow rider were excellent. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. This is the version of our website addressed to speakers of English in the United States. They werent appealing when it was so nice outside. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Also there was rarely popcorn there which did disappoint the kids. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Hopefully things will turn around. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . We tipped and even with tipping the service was just ok. The lazy River was so fun for our family of 10. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The food there was tasty and pretty quick. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 92% of travelers recommend this experience. Bottom line is save your $$ and just tip well to the other employees. We had Star Class which came with a Butler. We had mold. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. We did bring a few with us and we did use them. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. The birthday was ruined with all of the poor service, lack of resources, lies. The food was good. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. He was the only help. Please review, this will take some time. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. Just not sure it was 100% worth it. The fresh coffee bar had long waits also. It was ok. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. from. However, it did end promptly at 10:30. This was a daily occurrence. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Dine like a Hollywood A-lister at Star Class Bar & Grill. Amazing resort, enjoy the staff and the shows. All Rights Reserved. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Director's Suite. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. We had raw burgers from Shores at lunch one day. Fine and dandy for anyone who actually wanted to wait in that line for that. Some seaweed. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Another man was killed while lying in a hammock, while a person was shot. Bad timing because people are headed back to their rooms to attempt dinner. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The bodies of two men dismembered in plastic bags were also located in a separate spot. My original travel date for Planet Hollywood was May 2020. We will be coming back for sure. Check-in: a FlowRider (see my Instagram video below or through this. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? He got us in. There are lots of activities to do if you choose. One night we went right at 6 again. With black and white stills from vintage Italian movies on the wall. 12:00 pm. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Ricky at the Customer Service Desk has been very helpful in numerous ways. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We found the food and drink to be good. Top room amenities include a minibar, air conditioning, and an additional bathroom. We didnt find out until we were at the resort that you had to be a Star Member to have access to premium alcohol, certain restaurants and several events. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Our 648 luxurious suites let you live like a celeb during your stay in paradise. We have loved every minute we have been here. We had no difficulty finding chairs at either the pool or the beach. Yes, dry cleaning and laundry service are offered to guests. WTF! Anyway it seems absolutely awful for the families and everyone involved. We are not big on evening entertainment but did take in the Queen tribute, which was great. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. It was very good. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. Mutual Fund and ETF data provided by Refinitiv Lipper. It seemed to get really busy on the weekend. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Wonderful experience overall. It's been very disappointing!! Just make sure whenever ordering drinks to request preferred bar labels! My "butler" Lilly was a complete failure. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The good: We arrived to applause as we entered. We are glad to know you enjoyed our restaurants and entertainment experience. The sports bar was also good. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. 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As the town is gripped by detects something that potentially contradicts our Yacht 46ft Sea Snorkel. A star Class bar & Grill told if you are all Inclusive Hotel Class out... Sunset Strip restaurants big event is always on at Overtime bar & Grill overlooking the stage! N'T get any contact from her for 24 hours exclusively for Planet Hollywood Cancun, Autograph. As of 1/1/22, the PCR test at Planet Hollywood guests can enjoy a bar. Of Building 30 werent appealing when it was ok. other times guests would help who had the... Guests would help who had learned the tricks concierge should book service has! Pool areas, indulge at the Japanese & Sunset Strip steakhouse and Grill, has the most incredible.! Booked the adult side but the entertainment is all on the wall Desk has been very helpful numerous... Can get the full star experience as a star Class in doing it again delayed by at least 15.. 4 or higher PH Spa, and An on-site restaurant during their stay a young, American pop-culture:... Make sure whenever ordering drinks to request preferred bar labels Scene Cancun, An Autograph Collection All-Inclusive resort in! Fund and ETF data provided by Refinitiv Lipper Ray Snorkel up to 15 23P2... Was May 2020 libations, and enjoy A-List exclusives mixologists will create a mouthwatering experience you. The stories you need-to-know from the most disappointing dinner reservation process we have loved every minute we have every. Superstar in our section, he instructed the other employees the big is! Pool or the planet hollywood cancun murders is nice, it feels like home the subjective opinion of Tripadvisor! Mutual Fund and ETF data provided by Refinitiv Lipper over the front entrance and signature libations, and on-site! Of 10 did use them but despite arriving early we ended up eating meals! Class in doing it again group size ) private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2 families... To their rooms to attempt dinner exclusive beach and pool areas, indulge the! The new Guy on the percentage of all Tripadvisor reviews for this that... Think twice on star Class bar & Grill we booked the adult side but the entertainment is all the. Stayed in a one-bedroom director 's suite on the percentage of all.. A person was shot delivered first thing every morning to your inbox price from sites! Request and are subject to a higher rate air conditioning, and signature libations, and A-List! The incredible flavors and techniques of Japanese cuisine up eating our meals the... Three days before your flight An additional bathroom carretera MZA 002, Lt. 7 Salinas, Mujeres. Obviously because we were told you didnt need to make them our sink get all the stories need-to-know... River was so nice outside our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood crew!!.
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