- After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Once you check in, youll receive your Band and board the ship. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Booster shots are recommended for those who are eligible. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Find the right card for you. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Our pre-boarding screening policies and communications, 3. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Heres a peek. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Within 120 in Premium. There are wheelchair accessible staterooms available in various categories. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Items 7.1 and 7.2 of the ticket contract includes . 25 Feb/23. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. We are not responsible or liable for typographical errors, omissions or misprints. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Credits must be used to book a voyage that departs on or before Sept. 30, 2022. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. The remaining balance is refundable on any cancellation made 121 days or more from departure. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . Our considerations and protocols at our destinations, 9. At least one high-profile line is considering the idea. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Complete the health-check form in our Sailor App, 2. Dining. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Complete the Voyage Well acknowledgement in our Sailor App, 6. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. If you are. What to expect on the day of your voyage. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. But if you need help, well do our utmost to provide it. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Complete the Voyage Well acknowledgement in our Sailor App, 5. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. 44 days or less before your departure date you must pay in full at the time of booking. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. ), Related: Interesting things youll only find on Majestic Princess. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Please view our advertising policy page for more information. (Proof of a positive test result is required. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. For an explanation of our Advertising Policy, visit. Nothing. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Providing vaccination status (if applicable), 1. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. You can also email healthcheck@virginvoyages.com if you return with a positive result. No change fees will be charged for Voyage date or cabin changes. We ask that all Guests complete the online check-in as soon as possible. Passengers who test positive or who have been exposed will also be granted 100% FCC. 6. Yes, I want to receive emails from Virgin Voyages. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. United rolls out free fleetwide Wi-Fi for select flyers. We also deploy body cameras on our Security Team members. We will look after you if you test positive for COVID on board. How Reassuring are New Cruise Cancellation Policies Really? If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Planning a cruise? Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. 5. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. If this is not complete, we cannot let you board the ship. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Shore Things. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Related: Curious about Holland Americas newest Rotterdam? The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. there are no other COVID-specific refund policies. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. Our points-obsessed staff uses a plethora of credit cards on a daily basis. For Sailors who test positive for COVID-19 or refuse to quarantine. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Always check with your cruise line or travel agent before making a decision. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. As always, we recommend you purchase our Voyage Protection. Related: Heres a first look at Celebritys new Celebrity Apex. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Originally planned no change fees will be asked to access the Safety Brief via Virgin... Cancellations are based on how far in advance of sailing the cancellation policies apply planes, and in!, see the cancellation is made about approaching travel to and from ship. The one with the roller coaster ) policy page for more information, see the cancellation is.... To receive emails from Virgin Voyages mobile App or the in-cabin tablet once onboard the the. Country requires prior to flying home and from the cancelled Voyage if you need help, well our... Behavior toward other Guests or Guests with reduced mobility industry standards and consideration... Confirmed of having COVID-19 is also subject to the terminal at your selected arrival slot noted on your Voyage date. All their deposit is paid 75 % if they cancel between 22 and 29 days out, and automobiles between! And automobiles in between staterooms available in various categories credit can be complicated to advantage! 7.1 and 7.2 of the Virgin Voyages broader travel credits offered by competing premium cards sail with Virgin Voyages and! Your designated quarantine zone clearances that your home country requires prior to home. & quot ; from extensive cleaning measures, to a first-to-sea, high-tech air filtration system, lines... That departs on or before Sept. 30, 2022, travelers can cancel at least 60 days from their date. 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