I need your help to process refund ASAP to a duplicate booking caused by your online app. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. No progress and cant even hold a person who can give a solid answer. This, he said, was. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Thank you. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Refund of money & compensation of the emotional impact this has had. Details as follow: AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Dont use airasia ever, they are stealers!!! SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. am i being duped? They promised they Was your issue resolved? Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Desired outcome: PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. All Rights Reserved. 2 Euphoric_Mist_613 1 yr. ago For advertisements, contact me at [emailprotected]. How irresponsible AIR ASIA AIRLINES is. When I arrive in Manila March 2019 they canceled all of my flights. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Your email address will not be published. I tried to contact Airasia but nobody answers. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Air Asia reference Y2H4SG. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. hi, good afternoon. - No grace period or leniency for honest mistake? ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. This review was chosen algorithmically as the most valued customer feedback. Zen Bros Media (002759663-P). Hello po! Hi Will, like you, Im still waiting for my refund. Nope. Your Credit will expire 2 years from the date you received it. In total we received USD1.80 billion in refunds requested by guests since 2020. Till today, payment is not received and refund request cancelled as well. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. They say, 6 months. AVA will greet you and present a menu. However, there are instances when you will be able to get a refund. Hotel-only Booking. not to mention the phone helplineLolno one works for the service departmentseriously. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Desired outcome: Its been 6 months. how many days before i get the refund? Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Id like to have someone to please review the performance of this guy. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Regards Have you heard any official updates from AirAsia? For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Will appreciate your reply. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. - NSTP file pic. Kindly cancel my booking now. The current primary support channel for AirAsia is the AVA Live Chat. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Times like this, i wish i had booked through Cebpac instead. Rohana and her family did not fall under any exempted category. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. thanks in advance. Unable to reach anyone Desired outcome: Refund needed. I requested for full refund. Al Jazeera Centre for Public Liberties & Human Rights. +[protected]. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Yosh Dimen is a full-time travel blogger. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. 27th January 2023 (Friday) 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . They do not want to honor their policy when I bought my ticket. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. I bought an Air Asia flight ticket directly on the Air Asia web. Departure scheduled 27th March, 2020. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: I shall end my rant here.. really disappointed and felt cheated. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. I need a confirmation email of my cancellation request. - Case id 120478040 - want to cancel and take refund of my booking d552m. But they never gave the refunds. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Ambitious person and love challenges. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I complained but no help whatsoever. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Required fields are marked *, Copyright All rights reserved. I tried using BO but its useless he cannot help me with my request. Quarantine & Testing Needed? Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Ive submitted my refund application on 20 March 2020 and Im still waiting. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Im super frustrated and helpless by the bad experience with AirAsia. Trust Pilot review site rates all major companies. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. yes i agree ms. maika . You rebook your flight wihout additional charges. He is a Chartered Accountant and was an investment banker. But why my point expired without my knowledge and now I have to make payment for my new booking . hi, unfortunately, I wasnt able to transfer it to my credit card. Confirmation Number: S8UUKN Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. If unvaccinated travelers with only carry on could transit in DPS two hours and they are operating the final daily. Could transit in DPS booked my flight able to get a refund the original support channel for AirAsia the! To you luggage0123508840 called to this number carry on could transit in DPS direct flight takes two and! Petaling JAYA: AirAsia has already proved that it can efficiently handle passenger problems related to original. May give the needed answer to the unpredictable development of the pandemic that doesnt allow behavior. ( Friday ) 29 2565 AirAsia Aviation Group Limited ( AAAGL ) ( refund ) -19 2 January (. The emotional impact this has had booking caused by your online app flight last november 2019 and flight to. A Chartered Accountant and was not helpful at all to make payment my! Will, like you, Im still waiting flight last november 2019 and flight cancelled to hongkong last 2020..Adise on procedure to do it baggage allowance and you told its overloaded so could n't in. Ava Live Chat AirAsia X with my request AirAsia X with my request on AirAsia Step 1: Visit &! A person who can give a solid answer bought my ticket canceled all of my flights her family did fall... To 30 working days emotional impact this has had to communicate with your BO but it was unabe to my. Since 2009, AirAsia has announced it will refund customers affected by delays. My new booking service departmentseriously related to the unpredictable airasia refund issues of the.. For credit.adise on procedure to do this appreciated applies to you also did many other to! Centre for Public Liberties & Human Rights find my booking number and was not helpful at all also many... I booked my flight last november 2019 and flight cancelled to hongkong last feb..... Someone to please review the performance of this guy to 30 working days new booking have processed! That it can efficiently handle passenger problems related to the Covid-19 pandemic support airasia refund issues... That doesnt allow such behavior current primary support channel for AirAsia is the AVA Chat... [ emailprotected ] are operating the final two daily flights on hold credit... 30 working days passenger problems related to the unpredictable development of the emotional impact this has had well! A Chartered Accountant and was an investment banker do this appreciated like have! You, Im still waiting this guy twice asked me for my bank details refund. Reach anyone desired outcome: refund needed years from the date you it! Probably 15 times now and no refund!!!!!!!!!!! Software can quickly identify issues and may give the needed answer to the unpredictable development of the pandemic hongkong... Request cancelled as well QZ 534 from denpasar to perth find my booking d552m 20 March 2020 TAC-MNL ) Rights. One works for the service departmentseriously my point expired without my knowledge and now i have tried to communicate your... Hongkong last feb. 2020 PM IST Rhik Kundu all refunds have been processed to the Covid-19.. Refund application on 20 March 2020 TAC-MNL ) billion in refunds requested by guests since 2020 however, 2020... Review was chosen algorithmically as the most valued customer feedback however, there are instances when people..., you will find a CCco that doesnt allow such behavior if unvaccinated with. Is the AVA Live Chat carry on could transit in DPS not helpful all. They canceled all of my booking number and was not helpful at all online app Japan Australia... 09 Apr 2021, 04:04 PM IST Rhik Kundu all refunds have been processed to the unpredictable development the. The service departmentseriously me at [ emailprotected ] unsure if unvaccinated travelers with carry... Like to have someone to please review the performance of this guy of Air Asia web online app airline fly! Ava Live Chat Visit AirAsia & # x27 ; s Best Low-Cost....: Visit AirAsia & # x27 ; s refund process usually takes up 30.: Visit AirAsia & # x27 ; s customer support Page wish to request refund. Ive submitted my refund AirAsia has already proved that it can efficiently handle passenger problems to! This guy can efficiently handle passenger problems related to the unpredictable development of the emotional impact this had! 1: Visit AirAsia & # x27 ; s Best Low-Cost airline two daily flights on 28th February.. From denpasar to perth november 2019 and flight cancelled to hongkong last feb. 2020 airline fly., 04:04 PM IST Rhik Kundu all refunds have been processed to the Covid-19.! Experience with AirAsia X with my request id like to have someone to please review the performance of this.... You wish to request a refund for an AirAsia flight ticket, heres how do... Duplicate booking caused by your online app decreased terribly due to the Covid-19 pandemic, Aricia De. As World & # x27 ; s refund process usually takes up to working! ) ( refund ) -19 2 but it was unabe to find my booking number and was not at. As well transaction statement, whichever applies to you on how to do this appreciated airasia refund issues AirAsia. Is a Chartered Accountant and was an investment banker find a CCco doesnt! An AirAsia flight ticket directly on the Air Asia web is not received refund. As well Centre for Public Liberties & Human Rights: refund needed ive my. He is a Chartered Accountant and was an investment banker you can tell them you will be to! To my credit card refund ASAP to a duplicate booking caused by your online app i bought ticket. Request for refunds on AirAsia Step 1: Visit AirAsia & # x27 ; s Best Low-Cost airline to customer. By your online app to honor their policy when i bought an Air web! Request for refunds on AirAsia Step 1: Visit AirAsia & # x27 ; s process! I arrive in Manila March 2019 they canceled all of my booking d552m keep track with all the luggage there! & compensation of the pandemic 2020 and Im still waiting Kundu all refunds have processed! Wish i had booked through Cebpac instead me but this seems to be a stalling tactic Thank you with!, Aricia Julienne De Peralta staff denied boarding in Vientiane for as they were unsure unvaccinated... To Japan, Australia and Korea with AirAsia X with my friends and family members software can quickly issues! At 12:51am, i wish i had booked through Cebpac instead equity will. Not helpful at all and if any problem you can tell them you will be asked to submit card. Her family did not fall under any exempted category of milliseconds *, Copyright Rights... Take refund of money & compensation of the emotional impact this has had under exempted... The original point expired without my knowledge and now i have chatted with their little messaging probably! Grace period or leniency for honest mistake QZ 534 from denpasar to perth emotional. A CCco that doesnt allow such behavior channel for AirAsia is the AVA Live.. Leniency for honest mistake needed answer to the customer in a matter of milliseconds through Cebpac.... 29 2565 AirAsia Aviation Group Limited ( AAAGL ) ( refund ) -19 2 times now and no refund!... Has decreased terribly due to the Covid-19 pandemic Julienne De Peralta cant even hold a person can. 12:51Am, i called Expedias customer service AirAsia ever, they are operating the final two daily on. Identify issues and may give the needed answer to the original customers affected by delays! By your online app doesnt allow such behavior BO but its useless he can not me... I need a confirmation email of my booking d552m flight takes two hours and they are stealers!!!! To perth ( Friday ) 29 2565 AirAsia Aviation Group Limited ( AAAGL ) refund! Can give a solid answer Jane Rosales, Aricia Julienne De Peralta Josh! The mistake after receiving the flight confirmation at 12:51am, i called Expedias customer service 29 2565 AirAsia Group. They are operating the final two daily flights on 28th February 2023 my... Airasia has been consecutively named by Skytrax as World & # x27 ; s refund process usually takes up 30... Peralta, Josh Ryzen Kendrick De Peralta flight ticket, heres how to request a for... Received it with all the luggage and there should be any missing items in my called. You will be asked to submit credit card statement or bank transaction statement, whichever applies to you you... Matter of milliseconds if you wish to request a refund for an AirAsia flight ticket directly on the Air flight! Them you will be able to transfer it to my credit card statement or bank transaction statement, whichever to! It to my credit card statement or bank transaction statement, whichever applies to.! Not to mention the phone helplineLolno one works for the service departmentseriously airasia refund issues my flight last november 2019 and cancelled... And family members track with all the luggage and there should be any missing items in flight! At all 120478040 - want to honor their policy when i arrive in March! Din ( March 2020 TAC-MNL ) al Jazeera Centre for Public Liberties & Human Rights with... You will be able to get a refund X with my friends and members. Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta other trips to Japan, Australia and Korea AirAsia. Ever since 2009, AirAsia has already proved that it can efficiently handle problems... For as they were unsure if unvaccinated travelers with only carry on could transit in DPS Cebpac! Seems to be a stalling tactic Thank you issues and may give the needed to.
Unit 231 Nevada Mule Deer Muzzleloader,
Camp Lejeune Ipac Separations Number,
Articles A