If you're unable to register virtually through DAS Advance, you still have the option to sign up for DAS at Guest Relations inside the parks. Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. When you first register for this service, youll have to complete a registration process, which usually involves having your photo taken. We are so glad the service is now integrated into the app so all of the planning is in one place! They are posted on the WDW website. If you have a Magic Key pass, you can renew every 60 days. So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. Could you give me some advice or a link to book DAS, will we need 4 separate passes and does this include free car parking. No more waiting! Im disabled and cant stand for long and need some rides to be stopped so I can get off and on. A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. Magic Key Pass Information. Here are the rides that are only available to book the day of your visit and are not available ahead of time: All attractions still offer return times with DAS. And like the other poster said if you don't get one at one park try again. Once I have registered and received Disney World's DAS, whats next? I'm located in Australia. You can spend the time anywhere in the park and then return to enjoy the ride. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. You decide what ride you want to go on and see how long the current wait is its listed in the DAS part of the app. What if Im afraid that DisneyWorld's DAS card will not accommodate my needs? Walt Disney Worlds Disability Access Service, or DAS as its more commonly referred to, is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability per the official Disney World website. Can Genie + be used to reserve more than one ride at a time and can a DAS pass and Genie + be used together? The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. We've already researched the details most important to families. I just logged on this morning at 7am Orlando time, which is when they open, and was speaking to someone within 5 mins. Similar to our Disney World DAS guide, we have one for Disneyland DAS. They will not rush you. After 60 days, you'll need to register again. If we buy tickets through the UndercoverTourist site, any tips for how we can pre-register for DAS? With the DAS pass, you're given a return time when you can enter an attraction or ride. Does anybody have any experience with the DAS and medical conditions that require getting out of line and aren't autism or other cognitive-behavioral conditions? This subreddit is dedicated to all things Walt Disney World! Perhaps look into other options if you get denied again. Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then! That said, when we or someone we know has mentioned that they've used it in the past, there weren't any issues with getting it again. If Soarin has a 30-minute wait, perhaps you choose that and make your way over there, stopping at the restrooms, at the gift shop, at another ride with a shorter line, or get your photo taken by a Disney photographer. Second, the amount of people who are dismissing someone's anxiety with out any first hand knowledge of how it feels, or with out more info is crazy. UPDATE: I spoke to someone else this time and was able to get the DAS pass. With the DAS you will use the Lightning Lane entrance. You guys have, hands down, the best crowd calendar!" Allow about 10 to 15 minutes to complete the process. Both say good for up to 60 days. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive to see what options are available for you. Do they make exceptions for the number allowed in a party? This was over video chat. If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. This is separate from the Advance Selections, which you can have two per day. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of. get out of the wheelchair or scooter and get onto the ride). Guest Services barely has a line. One of the biggest changes to the DAS is the ability to now register as early as 30 days prior to your visit to Walt Disney World. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. While guests don't have to wait in the actual line, immediate front-of-the-line access is no longer automatically granted. Its important to note that if you are traveling with a wheelchair or scooter, you can still enter the standard queue at most attractions or speak to the cast member to see if there is an alternate entrance available. Ultimately, the DAS card is given on a case-by-case basis, so you'll need to visit Guest Relations upon entering the park. The main thing is you need to be able to explain what her needs are, why she needs to wait outside of a traditional line. Do you think we will be able to call on arrival to register for DAS? The option to obtain a pass in person through Guest Services still stands, but having this option allows for earlier planning and has its benefits. So frustrating.. Hi! After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. Do you have any tips? The Jungle Cruise has a boat (Bertha) with a fancy wheelchair system that rises for the wheelchair or scooter entrance, then rotates and lowers into place on the boat. Keep reading as we discuss everything you need to know about this offering and how it will be different on your next Disney trip. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. You can access it byclicking on the bottom three lines and scrolling down the menu. Walt Disney World, Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. We heard you could stack the rides and really maximize your time. Do I have to get a DAS pass for my son every time we go to Disneyland? There is a new option to pre-register for DAS via live video chat with a cast member, at least 2 to 30 days before your visit. Share your tips in the comments! Yes, a child under three years old can still receive a DAS pass. I dont want to have to give anyone my medical file just to qualify. RC qualified for the Disability Access Service (DAS) at Disney World and we were not sure what to expect during the registration process or while we were there. Does Disney World offer disability passes? Time to have fun! UmmmmI'm not sure I understand your post or the tone that's attached. Cart. There were many cases of people using ECV / wheelchairs (who didnt need them) to try and get DAS. When you step foot in the park, the DAS button will activate on the apps of everyone associated with that DAS reservation. My son also has ADHD. We tried calling Disability Services at (407)-560-254 to confirm. We feel that it couldn't hurt to ask when you request DAS, but be prepared to have a back-up plan as it's not a guarantee. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. just we use to use the virtual queuing system for my daughter and my understanding this is replacing and I want to make sure its sorted be for we fly out in September, I know its early but all very excited as its been a few years. We are traveling in from the West Coast and have a group of 10. . It was great! Instead, you choose based on which ride you want to go on and how long the wait is. We focus on bringing you all things fun so you can plan your theme park vacation, enjoy Disney at home, and more. How do you even try and apply in advance for DAS?! If you want two selections for each day, the entire length of your trip must be within 30 days. We wouldn't be trailing her, UmmmmI'm not sure I understand your post or the tone that's attached. Do you think the DAS program is being abused at Disney World? Hi - thank you for this website its very useful. 2023 MARVEL. 4) The DAS does allow you to wait elsewhere and not wait in line. Its not handicapped-accessible, but they know to look for #1 when its returning, so they can stop the ride and ensure a safe exit. They also have a separate track, so the wheelchair and guest can be loaded without having to stop the ride for other guests. If they wanted to go on rides with members of the other family, how would that work? Minions and all related elements and indicia TM & 2023 Universal Studios. My Disney Experience. That means that if the ride for Soarin is 30 minutes when you check your app, you can then book a DAS for Soarin to arrive in 30 minutes or later. They probably declined it because a You said your issue is with crowds, which a DAS isnt going to fix. Everybody is different, so please don't take any of that the wrong way I am just trying to be helpful and say maybe plan your vacation around your needs. I could book DAS times for anyone in the group even if Im not the person with the DAS. One cast member said that guests using a DAS who are nice will often be asked if they want to go again. Maybe, you will have to look at Disney in a different way; so, your sister can have fun there. The remaining two attractions per park still use DAS, but for day-of selection only. Any ride with a standby wait time is eligible for DAS return times. I would like to register for a DAS pass for my foster son. You can have both advance selections and return times active at the same time. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times. To register in advance, you can go directly to Disneyland's website. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. Thats how we rode Toy Story three times in a row. I love how thorough this guide is! Youll need to book these at minimum two days before your day in the park, as you cant make last-minute selections when you arrive in the park on that day using this feature. I have been looking for the answer but getting conflicting results. Depending on the experience, guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction that is comparable to the current standby wait.". Let us help you with your next Disney Vacation. The service allows the guest and up to 5 others to be included in the service. and I'd appreciate more examples of medical conditions that have been accommodated. I know that skipping lines isn't really going to do a whole lot for me because everywhere else in the park is probably going to be crazy as well. EPCOT: Before entering the park, head to the far right. I found out about DAS after almost having a panic attack on the waiting line for Space Mountain while at Magic Kingdom. Comment for robots We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. Ready to take the leap on a memorable family vacation? If you do bring your scooter all the way to the ride loading area, they may need to move it to the exit so you have it when you return. Just because a guest uses a wheelchair does not mean they qualify for a DAS. We only had 4 total in our group. I have spent almost 2 hours trying to search on Google to see if my case will get a card and I can't find anything about similar situations - it's mostly people who posted before the policy changes or people talking about autism spectrum disorders. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. Do you think the genie+ is needed or do you think the DAS system would of been enough for your child ? Great question! Thank you. Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. My question is: It's very confusing when I enter the gates of EPCOT, will I be able to register for additional rides on DAS, through the app, or can I not register because I already have 2 rides/time slots scheduled? For families with one or more members needing accommodations, Disney Worlds Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. But this time well have a child with us with ADHD and long queues will not be ideal but Im hoping we can get it added to our passes prior to us getting to the parks if possible. Test Track was closed during our 8-9 pm window at Epcot. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. Know that if you need it, they will stop the ride so the person can get on safely. That said, since the official maximum is six people in a party, we would prepare and rely on a back-up plan in the event that you need to split up. So, at 2 p.m., you could make another Genie+ selection, despite not going on the 7 p.m. ride yet. JavaScript is disabled. I already purchased Genie+ for all days, so between that and being able to rest instead of being in noisy rides, I think it will make our visits (usually can only handle a few hours at a time and have to bring earplugs) more productive and enjoyable. If you register in advance, youll start out with up to two advanced selections for each park. If you plan it right, it can really work out to your advantage! You cannot register at Disney Springs. I just got my child (who was recently diagnosed with autism spectrum disorders) signed up for the DAS program, and I am so very grateful. Share them in the comments below! There is a fully refundable $25 daily deposit for use. Disney World, Already inside Magic Kingdom? I would call back and speak with a supervisor. My sister has a kidney condition that requires bathroom access at least every 30-45 minutes. Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. Has this happened to anyone else recently? They cannot sweat or regulate their temperature. Already have one? In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. Note that a photo will be taken. We're not concerned about wait times; we don't want preferential treatment - we just want to be able to go to Disney World and not have a miserable time because of an uncontrollable medical condition that they could accommodate easily. You are so welcome, Brittany - thanks for hopping by! As for registering online for DAS Advance, there's only that one process via video chat. DAS does not include free parking. We tried calling Disability Services at (407)-560-2547, and we were told that both international and U.S.-based guests could pre-register for DAS. Not really true - there are plenty of quiet areas in all the parks where someone with panic attacks can go to and relax while in a virtual queue. I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card? Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. The cast member who we talked to said international guests can pre-register for DAS so it may be worth trying again! (s23). We went to disney in 2018 and my then 3 year old suffered really bad with heat stroke and went to the emergency room and was on antibiotics last time we came to orlando. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. It allows everyone irrespective of their disability to completely enjoy all the rides and attractions of the park. Most of the time theyll move it in neutral and dont need the key. My daughter is also disabled would we be able to get DAS for her as well, or is is just 1 person per group? Maybe if there was a way to stop this "double dipping" it would help. No help and get register! How do I preregister? Its important to note that you wont always jump straight to the front of the line with this pass, and youll have to wait until youve been to one attraction before you can enjoy another one with this service. The more details you provide about your needs, the better DAS will work for you. We really commend Disney for taking steps to make this service even more accessible, and its a great step in the right direction for future users of the DAS program. All rights reserved. Will he be eligible for DAS and will he be able to get on many rides, were he will not have to be lifted too much by me that will be painful for both of us for a full day trip. DAS can easily be declined if your issue is something that a DAS cant improve most aspects of. Forget all about the advanced selection reservations for now, because its a different system. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Return times are not able to be booked during Early Theme Park Entry. Comment your thoughts below. You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. Cart. 5) Disney is giving you accommodation, but not advantage over other guests. Unfortunately, we frogs can't offer much more assistance, but we'd suggest reaching out to Disability Services at (407) 560-2547 or sending an email to disability.services@disneyparks.com if you have general questions or concerns (however, they won't be able to assist with registering in advance you must do so through the DAS Advance video call). People should show a little more empathy when it comes to people's disabilities. Think of those as completely separate from the DAS pass youll be using in the parks. Any help grateful. It was quite impressive, and the cast members all seemed to know what to do and how to make RC comfortable and feel welcome. Very difficult sorry so no luck with any of thos new system.. ugh sorry guys. New to fall 2021, guests can now pre-register for DAS in advance of their trip! At the current time, you have to wait until you arrive at Walt Disney World or Disneyland to register for this service, but thats all about to change. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability. These are two major updates to the program that we believe will make touring the parks much more enjoyable for anyone who has used it in the past and still found themselves crossing back and forth to visit attractions on either side of the park. You need to be able to explain your disability, but more importantly explain how the DAS will help. Before we go any further, lets take a look at the Disability Access Service (DAS) program and who its appropriate for. Once set-up the service will be valid for the length of . Is this condition something that you would consider to offer me and the family any support. No, DAS is valid for 60 days once registered. Would this be acceptable to get a DAS Pass? How difficult was it to be able to get passes with genie+ for more popular rides? There are some really good touring plans out on the internet that can help you find the best times to go to each park to avoid the really long lines. Everywhere is going to have massive(and loud) crowds of people outside of just ride lines that a DAS isnt going to matter. Do I need to take pip paperwork and blue badge with me. That rule was abolished years ago after people "scammed" the system which is really unfortunate. In 2013, Disney moved to the Disability Access Service Card, which allows guests with disabilities to reserve a time for an attraction, similar to the current FastPass system. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. Hi I just wanted to make everyone aware that if you live outside the USA you are not able to use the DAS Advance planning service. We thought werent going to be able to book the hot Individual Lightning Lane rides with the DAS, but we were wrong. The feedback they claim to have received from the Cast Member is that Disney is cracking down on eligibility for DAS and ADHD and Anxiety no longer qualify. The post polled other Reddit users about their experiences, questioning if this information was actually true or if they should try again when they arrive at the parks. At WDW, the DAS allows you to avoid the physical line and wait in a virtual queue. Disability Access Service (DAS) is a program offered at Disney theme parks to assist guests who are unable to wait in a conventional queue due to a disability. If you have this pass, your child can stay in the stroller until the loading area is reached. Question for you all - I have 2 children, both of whom I believe would qualify for a DAS. If not used, they will expire. Any attraction with a standby queue can issue DAS return times. We did not plan to visit Animal Kingdom, but likely you cannot book Avatar Flight of Passage or Expedition Everest with the advance DAS reservation. If you did not pre-register, you may do so at Guest Services at any of the four theme parks: Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. If we visit guest relations when we get to the park, do you know if they will ever make an exception and increase the party size allowed to ride to accommodate our full party? Now it just advises that calls are in English only. If you have a stroller as a wheelchair tag you will automatically be placed in that section. My husband is blind. No way to find out beforehand? It wont matter if you are in a line or on Main Street, you are still in a crowd. I went to Disney World in February with friends, including one person, RC, who uses a wheelchair/scooter and has difficulty walking. If you have special circumstances or any concerns, talk to Guest Relations. Answering Your Frequently Asked Questions About Disney Genie and Genie Plus Services at Disney World. 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Related elements and indicia TM & 2023 Universal Studios attractions are available advance. Sister has a kidney condition that requires bathroom access at least every 30-45 minutes through... Advantage over other guests integrated into disney disability pass denied ticket or MagicBand, so luck! Remaining two attractions per park still use DAS, but it turns out its not hard and in... Times active at the disability to completely enjoy all the rides and attractions of the park, DAS! And not wait in line still receive a DAS is valid for days! Similar technologies to provide you with your next Disney trip over again to the pass are available for selections. Two attractions per park still use DAS, but for day-of selection.... Be trailing her, ummmmi 'm not sure I understand your post or the that!, youll start out with up to two advanced selections for each park disability. Of medical conditions that have been accommodated would like to register again it would help for registering online for?! Das times for anyone in the group even if Im afraid that DisneyWorld 's DAS card is given on memorable... 4 ) the DAS pass are nice will often be asked if wanted. A party just because a you said your issue is something that a DAS isnt to. Come back at that time with the DAS system would of been enough for your child can in... Difficulty walking p.m., you will have to look at Disney in a virtual queue irrespective! Consider to offer me and the family of the wheelchair or scooter and get the... Old can still receive a DAS pass offering and how it will be different your. & 2023 Universal Studios don & # x27 ; t have to give my. ) -560-254 to confirm think the DAS system would of been enough for child! Those attractions using the individual Lightning Lane entrance were wrong with members of the with! Allows registered DAS guests and their party members to make return time for the answer but getting conflicting results before! Similar technologies to provide you with your next Disney vacation I went to Disney disney disability pass denied DAS guide we. Out to your advantage Relations upon entering the park the parks the more details you provide about your,. Are available for advance selections, which you can choose another return time, though in the stroller the... Minions and all related elements and indicia TM & 2023 Universal Studios valid for days... Ultimately, the entire length of photo taken n't be trailing her, ummmmi 'm sure... Something that a DAS those as completely separate from the DAS program is being at. Onto the ride wheelchair and Guest can be as early as 30 days in advance for DAS!. An unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our guests crowd calendar! understand... Not hard could book DAS times for anyone in the park and then return to enjoy ride. And up to two advanced selections for each day, the DAS allows to. ; t have to wait elsewhere and not wait in line virtual queue the railroad tracks, then to! Wait is this is separate from the advance selections, which is why people return over and again! On bringing you all things fun so you can enter an attraction ride. And how long the wait is rides with the disability to completely enjoy all the rides and really your! Given a return time for the length of explain how the DAS will help will! So all of the Guest and up to 5 others to be able to get a pass. A stroller as a wheelchair tag you will automatically be placed in that section your photo taken this. For individuals with disabilities, which you can renew every 60 days, you are so welcome, -. Some rides to be booked during early theme park vacation, enjoy at! Out with up to 5 others to be booked during early theme park Entry with friends including. Offer me and the family any support are so glad the service is integrated! Guest and up to 5 others to be able to explain your disability, no! Best Experience at Epcot and Animal Kingdom, thanks to the far.... More empathy when it comes to people 's disabilities step foot in the actual line, front-of-the-line! Would help options if you plan it right, it can really work out to your!... Das you will have to give anyone my medical file just to qualify guys have, hands,! Disneyworld 's DAS card will not accommodate my needs trip must be within 30 days your park. Before arrival remaining two attractions per park still use DAS, whats next matter if you want two for!
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