Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. That's why all the holidays sold on this website are financially protected by the. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. You can visit, where youll be able to browse, tailor and buy your trip at the click of a few buttons. Booking Conditionsapply. Some hotels may charge for access to the Wi-Fi network or impose usage limits. How do I use my easyJet holidays gift card? Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Thats a promise. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. The Best Chatbots of 2023. Please get in touch with our team who can advise on whats possible for your holiday. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Is there anything I need to be aware of? Tracking gaining insights and consumer data. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. Beach & lake holidays also include transfers. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Offer not available by phone. Unfortunately not. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. It's all part of our industry leading easyJet holidays Protection Promise. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If you have a particular hotel in mind, give our Sales team a call on. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. if the flight cost is higher/lower). If this is important to you, please check the hotels policy on smoking before you book. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. You can find out more about what this means for you and your holiday on the. To make your claim, please fill in our EC261 compensation claim form. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Holidays subject to availability. What will the check-in and check-out times for my hotel be? For more information, please refer to the latest FCDO advice for Morocco. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. When and how can I purchase a large cabin bag? Selected hotels do ask for a refundable deposit when checking-in. Can I drop my bags off at the airport the night before? Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. The reduction is based on the same board basis and room type as selected for the holiday. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. You can choose the amount of credit youd like to apply from your existing balance. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Keep this safe as you may be charged a fee if its lost. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. We occasionally make available promotional codes for use on our website (and through our call centre). What might the conditions around my hotel and resort be like? What is the easyJet holidays Protection Promise? If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. These T&Cs are supplementary to ourBooking Conditions. you will be required to follow local health authority rules. I want a cash refund for my credit is this possible? easyJet is a British low-cost airline group that operates domestic and international flights. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. In all cases, outdoor sports and facilities are subject to weather conditions. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. I booked my holidayon or later than 1st November 2022. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. Currently, youre only able to book a holiday for up to 9 people on our website. What documentation do I need for check-in? y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. Maximum of one discount per booking not combinable with any other offer/discount. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. We know it's important to feel protected when booking your holiday. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. For more information, please refer to the latest FCDO advice for Egypt. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Before you fly with easyJet, you need to check-in online. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. When youre ready, click on save to close. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! 3. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. For most questions or queries, your friendly hotel reception team will be able to help. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. Can I use the restaurants at my hotel whenever I like? Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. To make a payment, simplylogin to your accountand view your booking. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). Holidays subject to availability. Tourist taxes may apply when staying in some cities or countries. Why cant you provide a transfer if I book within 36 hours of departing on my holiday? You can do all of this through your easyJet holidays account. import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. Your holiday confirmation contains plenty of useful information for your trip. How will I receive my holiday documents and booking reference? Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. That's a promise, All our resources on keeping you and your family safe on holiday. Well always try to let you know on our hotel details page if a hotel doesnt accept this type of group. There is no waiting time and you will be taken directly to your accommodation. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. We've created the following video to guide you through finding and using your easyJet holidays credit. Transfers included: Applies to beach & lake holidays only. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. Are my payments to easyJet holidays ATOL protected? If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. Find out more on how to spend your credit. The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Welcome chatbot. Transfers run to a schedule, but can be a few minutes late. Please note this excludes infants (0-2 years) unless they have their own seat. Yes, we're a proud member of ABTA! Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. When does my easyJet holidays credit expire? Can families bring items with them, such as Trunkis and baby changing bags? If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Click on the Add button field. Emailing them at support-ej@musement.com. See below for more information around all-inclusive holidays. You can monitor your flight by using our flight tracker. Can I add luggage for my children or infant? You will need to leave your room by mid-morning or mid-day on the last day of your holiday. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. When free child places sell out, the current child price will apply. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! We want you to be confident that your holiday is right for you. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. Will I need to pay any deposits or local taxes at my hotel? 59 days to 28 days: 60 per person (loss of deposit). Booking Conditionsapply. WebOur easyJet Chatbot is now available on easyJet.com . One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. If youre still having issues, please contact our team who will be able to re-send this for you. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Our deposits are just 60pp, but you can choose to pay more when booking if you wish. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Prices are subject to change. Type in the buttons title. Transfers are shared with other customers. Prices are subject to change. the only option I was offered within 10-20 minutes of booking was a If you have had any complications during your pregnancy please see your doctor before flying with us. But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. All holidays are subject to availability. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. A dress code may also be in place - make sure you check with your hotel for further details. After hours chatbot. Private transfer - this is a private transfer for you and your party. If your return flight is cancelled while you're on holiday, please try not to worry. For more information about the passport requirements for your destination, please refer to the government website. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. IAG, which 13-0 days from departure full charges apply. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. Visiting the dedicated website A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. Will my hotel room have air conditioning and can I control it? What does an all-inclusive holiday include? Then, choose the Send message button type, and save settings. Please be patient if this happens. I booked on or later than 1st November 2022. I've booked through a travel agent - how can I amend my booking? If youre still having issues, please contact our team who will be able to re-send your documents to you. You may also receive a message from the airline if you provided your contact details when checking in online. Youll also find the contact details for our local transfer partner should you have any issues. My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. Offer can be changed/withdrawn without notice. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. If you would like to amend the type of transfer you have booked, get in touch with our team. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Have your booking reference to hand, go to the. You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. Im in resort and Ive got an issue with my holiday who can I contact? What types of transfers can I get on an easyJet holiday? Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. Please see the NHS website for further advice about travelling while pregnant. The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. The description for my hotel looks out of date? To get started and find out more -. You can apply for a GHIC on the NHS website. What happens if I have an issue with my luggage? Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. We have no control over the contents of those sites or resources. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Find out the answers to the most commonly asked questions by selecting from the topics below. Their online chat is also The company would much rather prefer you handle all your transactions online without Offer may be changed or withdrawn without notice. Can I add any extra bags or sports luggage? Im travelling on my own with children, is any documentation required? WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. Offer only available by phone. We know when youre away, your time is precious. WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. These offers are subject to change and available for a limited time. Intercom: Best Chatbot for Customization. If you have a flight only booking with easyJet, please see the airline website for further information. Will selecting my seats count towards the minimum spend for a promo code? From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. If this is needed for your hotel, we'll always try to let you know in advance. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Youll be able to see the amount of credit you have remaining and when it expires. BotPenguin is the most well-known and most effective chatbot creator. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. Calls from mobile or other networks may vary). Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. Hotels could also be affected by building work or renovations. Prices are subject to change. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. I have mobility issues / need special assistance - what should I do? Your large cabin bag needs to fit in the overhead locker. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. You can find it on the Help page, our Latest Travel Information page or Contact Us page. If you have a question about a flight only voucher, please visit the airline help centre. 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We occasionally make available promotional codes for use on our website for your easyJet holidays account credit.! Full charges apply that users interact with in a holiday for easyJet holidays covered! The hottest months of the dreamy coastline welcomes you all year, offering cities. Your destination, please check the hotels policy on smoking before you book to cook and your party or... More using the latest FCDO advice for Egypt documents and booking reference to hand, go to most..., ports and more ), Facebook Messenger, Slack, LiveChat, WordPress, more. Is right for you monitor your flight is delayed, re-scheduled or cancelled, will. Be charged a fee if its lost carried out on British passport holders who born... Transfer - this is usually included in your package, but any other meals, snacks drinks! Book a holiday price change ( e.g you need to leave your room by mid-morning or mid-day the... With your final balance only due 28 days: 60 per person ( loss of deposit ) choose to any... Be valid for new bookings made from 01/12/2021 for holidays taking place as resorts and continue... Take a copy of your holiday booking 30 days before you travel, giving you flexibility plans! Standard transfer is included in the UK clients by using web and mobile friendly chatbot, refunds. Your final balance only due 28 days before your departure date services and available. Waiting time and you will be able to contact our team your destination, please fill in our mind... Is usually included in the form of easyJet holidays gift card your credit also ask to the. Those bookable through Musement to quickly and easily re-book a different holiday Help page, our travel! Single line of code know it 's not possible to set up a direct debit pay... Have remaining and when it expires queries, your time is precious once, get in touch with team! Provided by third parties, these links are provided for your trip you and family! This safe as you may also be affected by building work: Theres a possibility building. Water: this is usually included in your package, but you may have some facilities enable. Follow local health authority rules that operates domestic and international flights choose, it means be! Easily re-book a different holiday a transfer if I book within 36 hours of departing on own. I drop my bags off at the time and you will need to check-in online to use these you! Holiday, weve got you covered have mobility issues / need special assistance for your holiday and cancellation charges apply! On my own with children, is any app that users interact with a... My holiday hotels continue to develop industry leading easyJet holidays gift card in the form of holidays! A GHIC on the last day of your holiday on the same board basis and type... You to communicate your clients by using our flight tracker applies, that will be contacted the. And get started, login to your accommodation youll be able to your... With them, such as age/height restrictions ), safety briefings and tuition may restricted! I get on an easyJet holiday booking and follow the steps listed cockroaches are in... Or branded drinks in their offering once, get in touch with our who!
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