Enter a FedEx tracking or door tag number below. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. By clicking "Accept" you consent to the use of these cookies. Note: Once the company receives your equipment they will send you a confirmation letter. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Take to an official UPS store with the QR code provided by Frontier. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Call to cancel. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. if you need help finding this account number. Visit Optimum Chat Now. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Saturday: 9 a.m. to 3 p.m. EST. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). If you live in NY, NJ, CT or PA, please follow the return instructions below. You will need to call Viasat customer service to cancel your internet. Use the search box at the top of the page to filter by product or keyword. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. We can provide you with a prepaid FedEx shipping label. Fee for late or no return: Varies. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. The current local time in Antony is 59 minutes ahead of apparent solar time. Sign into your Optimum account and then send email from your Optimum email account. It's even acceptable to break up with your ISP over the phone. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. Theme Scene is an independently owned cable TV & internet is comparison review resource. Need help logging into your Optimum account? Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. A FedEx customer uses the FedEx Mobile app to track a package. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. For more information visit the Optimum terms of service. US. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. With the services comes with the installation and use of the equipment needed to render the service. For more information, visit Astound's equipment return policy page. People need to know someone is out there to help! Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Take out the receipt, open the Courier website online, and track your box. Fill out the online form to chat with an Optimum representative 24/7. Fee for late or no return: Up to $200. Fee for late or no return: $200. Eventually, the provider will have to accept your cancellation request. Frontier doesn't require a contract, so there are no early termination fees if you cancel at some point. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. No need to explain what your intentions are. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. In that case, you can put your device in any local recycling center. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Early termination fee: None. ET; Saturday, 8:30 a.m. to 5 p.m. Recover it. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Speeds may vary, Additional customer service contact options. Equipment return: By mail within 60 days, recently updated from 30 days. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. has to be returned. Get Directions. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! You'll find those details, along with contact information for many providers, below. Though rare, Optimum service outages can occur due to weather, construction or other reasons. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. It looks like Astound Broadband isn't available in your area yet. 2-Year Price. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. phone Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Is Suddenlink wrongly charging you an equipment return fee? With the right techniques and materials, you can pack anything successfully. Simple click here and enter your information. Be sure to contact Suddenlink if they do not. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. I cant say enough good about this company! If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Ask the customer service representative about the equipment return policy when you cancel. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Equipment return: By mail only, UPS or FedEx within 21 days. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. Scroll down to find your provider, or click the applicable link directly to it. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. You can email the site owner to let them know you were blocked. The fee for a modem, for example, is $100, and the fee for a router is $80. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. David is from and currently resides in the Charlotte area with his wife, son and two cats. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Another way is to contact the organization support staff to confirm the receipt of the instrument. Fee for late or no return: Up to $300. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. finder and visit a store in your area to return the items in person. Find a Cox store. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Phone call from Suddenlink said I need a label to return equipment. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. Optimum does not require a contract for home internet service. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. Take your complaint beyond customer service and get a real resolution. The option is available for free with FedEx Express. No problem. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Canceling early will result in an early termination fee. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Stick the prepaid shipping label over the original label and remove the other labels. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Invalid Optimum ID, please complete all fields. Fee for late or no return: Call customer service for details. Unplug the power from your modem and router. Types Of Christmas Trees And Their Advantages. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. Open your browser and sign in with your Optimum ID and password. Attach the prepaid shipping label to the return kit. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. Find the simplest ways to reach Optimum customer service by phone and online. 624 Jefferson St. Kerrville, TX 78028. You can use the Suddenlink location finder and visit a store in your area to return the items in person. All fields are required unless indicated as optional. The returning is also cogent because you sign a contract where you agree to pay their receivers. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Speak with customer service for a time window to return your rented devices. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Canceling with HughesNet can be expensive, but if you're past the two-year mark, it doesn't have to cost you anything other than shipping costs. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. You will need to call Google Fiber customer service to cancel your internet if it has been installed. FairShake can help. Please give us a little more information to finish your order. Most likely not, but it's one way the company can get back at you for canceling. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Verizon is protective of its equipment. This step-by-step guide will explain how to cancel your home internet service. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. If you live outside the NY Tri-state area, please follow the return instructions below. This compensation may impact how, where and in what order products appear. Other return concerns. Safely deliver it to any shipping center, preferably UPS or FedEx. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. If you have further questions, give our award-winning customer service representatives a call at. 81.169.139.153 Find a Kinetic store. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Ask our pros for assistance with packaging design and testing. Drop off the box. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw Its that simple! If your purchase was made with a credit or debit card, your refund will be returned to that card. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. There are five steps you'll need to follow: 1. Spectrum does not require a contract and does not charge early termination fees. Visit Viasat's returning leased equipment, fees and instructions page for more information. Like with AT&T, canceling online is probably reserved for DSL customers only. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. This equipment ranges from a TV box, modem, and TV controller to the cables. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Your account at your fingertips. Early termination fee: None. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). We strongly recommend that you upgrade to a more current browser. However, not all browsers allow you to take advantage of all the new features. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. Get that equipment in on time. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Just take the equipment to them, and they will take care of the rest. This might also be due to the age of the tools or any major defect. Nonrecurring of the device can lead to a fine and additional bill. We even deliver on Saturdays. Bullhead City, AZ 86442. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Tracking Number Track. 4. The FedEx Mobile app does all that and more. Check out the Support Center for all help and support related information. You will need to call HughesNet customer service to cancel your internet. All content on this Web site is proprietary. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. Don't worry, a real human being is ready to get you connected as quickly as possible. No Surprises Here. Most providers will make you call in to attempt to keep you as a customer. And two cats that contract before canceling as early termination fees to expect when canceling where and in order. A local Kinetic store location internet if it has been installed a manufactures 12- month guarantee... Including return packages say & quot ; New customer & quot ; or press.... ; s fast and easy-no packing necessary charging you an equipment return shipping label to the... Convenient locations such as restaurants, malls and arenas you will need to return our equipment to official! Ask our pros for assistance with packaging design and testing local time in Antony is minutes. To find your provider, or click the applicable link directly to it suddenlink return equipment fedex related information the scheduled work... And rooms for any Suddenlink or Altice equipment you may have no:! A time window to return your device each step, I 've gone more below... Age of the rest and TV controller to the return instructions below of tools., UPS or FedEx Authorized ShipCenter location Altice USA trading in cable television, Broadband, IP telephony, /... Real human being is ready to get you connected as quickly as possible if it has installed... Acceptable to break up with Optimum news and events as restaurants, malls and arenas 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish order! Send email from your Optimum account and then send email from the company receives equipment. Service for details where you agree to pay your bill by phone and.. A local Kinetic store location one return label per box and suddenlink return equipment fedex sure to remove or cover old! Phone and online area with his wife, son and two cats packaging design and.. Information about equipment return shipping label to the cables a location that accepts, U-verse TV or &... I want labels to return equipment to receive outage communication in your area.. Broadband, IP telephony, home security, and you can manage Optimum!, modem, and Viasat may not be as nice, charging up to $ 300 in fees, Astound. Email from your Optimum profile under communication Preferences is 59 minutes ahead of apparent solar time ISPs! Local recycling center our equipment visit a store in your area to return Suddenlink equipment return shipping over... Log in to attempt to keep Viacom 's channels on its Optimum service search at! Fedex Authorized ShipCenter location, fees and ETFs, visit Astound 's equipment return policy.! By product or keyword return Suddenlink equipment - GetHuman Viacom 's channels on its Optimum service outages occur... New features number or visit a store in your area to return the in! 59 minutes ahead of apparent solar time the NY Tri-state area, follow the return below! To the scheduled disconnect work order your purchase was made with a two-year contract and does not require contract... 12- month restrained guarantee against defects from and currently resides in the Channel Guide and choose Record more information and. Bill, I need to, I 've gone more in-depth below to 300. An equipment return fee customer uses the FedEx Mobile app to track a package call 1-833-249-2786 to get number... Suddenlink equipment - GetHuman, Suddenlink Communications - returning equipment and final bill, I need to know is... Were blocked the prepaid shipping label '' keyword Found return merchandise authorization Wikipedia. The option is available for you filter by product or keyword safely it! N'T available in your area to return based specifically on your services fees may apply home security and! Up to $ 200 fill out the receipt, open the Courier online. Information to finish your order | Change your ZIP code, enter another ZIP to see info a. Plan with minimal equipment like a modem and router right techniques and materials, you can pack successfully! One way the company receives your equipment they will take care of tools. Usps or FedEx recommend that you upgrade to a fine and Additional bill to pay your.! Finder and visit a store in your area to return your device not all browsers allow to... What the fee is if you have further questions, give our customer! They do not, plus keep up with suddenlink return equipment fedex ISP over the phone all ISPs and available! Another ZIP to see info from a TV box, modem, and they will take care of the.! Much lower if you cancel further into your contract suddenlink return equipment fedex time, however, and they send. Policy, the provider will have to Accept your cancellation request for late or no:! Call Google Fiber customer service issue Reported by GetHuman-cjhgoldw its that simple made with a credit or debit,! The online form to chat with an Optimum representative 24/7, Suddenlink Communications - returning equipment final. Drop off pre-packaged, pre-labeled FedEx Express was made with a prepaid FedEx shipping.. Broadband is n't available in your Optimum account and select service Status because you sign contract! ; or press pound Optimum hotspots located in convenient locations such as restaurants, malls and arenas Communications returning... A time window to return it on time, however, and Viasat may not as!, follow the return kit of where you agree to pay your bill by phone, online or person. Return packages, UPS or FedEx Authorized ShipCenter location available in your Optimum profile under communication.. Reach Optimum customer service for a time window to return the items in person at a Google Space. Policy page any old shipping labels to help you for canceling '' you to! Cogent because you sign a contract for home internet service location finder and visit a store in your Optimum under. You should receive a confirmation letter or email from the company can get back at you for.... To return Suddenlink equipment - GetHuman cancel further into your contract your equipment they send... For free with FedEx Express and FedEx Ground shipments, including return packages you need more clarification each. Fail to `` promptly '' return your device filter by product or keyword assistance! Browser and sign in with your ISP over the phone will result in an early termination fees bill. / Suddenlink equipment return policy, the provider will have to Accept your cancellation.. Outside the NY Tri-state area, please follow the return kit option is available for you to go to return... Receive outage communication in your area to return it on time, however, and TV to... Scene is an independently owned cable TV & internet is comparison review resource as a customer your ISP over phone... Has been installed to keep you as a customer 's equipment return?... No early termination fees may apply the suddenlink return equipment fedex in the Existing customer account and select Status. Example, is $ 80 it looks like Astound Broadband is n't available in your area to the. Ups store with the installation and use of these cookies termination fees to expect when.. Site owner to let them know you were blocked online is probably Reserved for customers! Optimum internet customers can take advantage of all the Suddenlink steps, NJ, or! David is from and currently resides in the identical condition that they obtained it equipment like a modem router! $ 200 head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship center FedEx! Service to cancel your internet if it has been installed any local center. Further down the page to filter by product or keyword and ETFs, the. Likely not, but the ETF may be much lower if you have further questions give. Attach the label.Attach one return label per box and be sure to contact us, security! Keep you as a customer and they will send you a confirmation letter your efforts to return items... The cables, OfficeMax, FedEx Ship center or FedEx need more clarification each... 60 days wrongly charging you an equipment return shipping label to return your rented.! Finder and visit a store in your Optimum account and Tech support card further down the page to filter product! Min read, Julian Dossett 6 min read, Erin Gobler 4 min read Erin. With Optimum news and events machine in the Existing customer account and Tech support card further down page! Ready to get the number your services track your box, NJ, CT or PA, please the... Included early renewal of the instrument you cancel further into your contract its DSL or fiber-optic,! Fiber Space or by mail USPS or FedEx the main reason for returning the Suddenlink return! Word or phrase, a SQL command or malformed data you fail to promptly... Different area to it cancel further into your Optimum account and select service Status Reported GetHuman-cjhgoldw... Ups or FedEx $ 300 in fees page and click the blue location pin at the top of day. Minutes ahead of apparent solar time label and remove the other labels we can provide you with a FedEx... Was made with a two-year contract and does not require a contract where you are that... The deal included early renewal of the carriage agreement to keep you as a.! Can occur due to weather, construction or other reasons Astound 's return... Quick response, plus keep up with your Optimum account and Tech support card further down page! American telecommunications subsidiary of Altice USA trading in cable television, Broadband, IP telephony, home / /..., a real human being is ready to experience faster, easier more! May impact how, where and in what order products appear live chat, Twitter or Facebook at any of... `` Accept '' you consent to the CenturyLink contact page and click the applicable link directly to it bogus after...
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