Loan is too high, interest rate is awful.. Spartanburg, SC 29302, 866-544-3430 Spartanburg, SC. Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . American Credit Acceptance is looking for candidates with experience in the credit industry. Other customer service agents were also unhelpful in explaining how and why some customers were left without notices of repossession, worsening their living. height: 10px; From 2013 to 2019, the average Credit Acceptance customer in the state wound up paying about $20,000 for a used car, more than 2 times the vehicle's cost to the dealer of about $7,800. There is a non-bureau scored driven form of underwriting, there is no minimum job time required for applying, anyone in any branch of the military be considered and people who are self-employed also be given full consideration. This helps me create an environment where everyone feels comfortable speaking up with ideas or concerns. What would you say is your biggest weakness? American Credit Acceptance Navigate to the Profile page. Tell me about a time when you had to work with difficult customers or clients. width: 100%; Online methods referred to setting up a standard bank draft or direct debit, which is a free occurring payment system. There are differences, and potentially a number of different areas of, Honda Pilot Lease Deals It is a good starting point to think of leasing a Honda Pilot as being somewhat like a rental arrangement. There are a number of reputable review sites such as Credit Karma, Better Business Bureau, indeed.com etc where the majority of reviews either relate to specific instances of poor customer service, or gripes about interest rates and repossessions etc. American Credit Acceptance I also used a marketing automation platform to create targeted campaigns based on specific criteria, like location and previous purchases.. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This rating has been stable over the past . How BBB Processes Complaints and Reviews. what. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. . Call customer service. Describe your experience with underwriting and processing loan applications. American Credit Acceptance Latest Jobs. Email this Business. The Credit Acceptance program gives our network of nationwide participating car dealers the . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I called in and was told Id be issued a refund within 12 hrs and theyd set up a new payment for the 12th .. here we are 4 days later and no money has been put back into my account . They dont care and after never having any problems until now this is very disappointing. Do you have any experience working in the automotive industry? I also like being able to interact with the audience, which helps me feel more confident.. This question helps them determine if you have experience working in a collaborative environment and how you interact with your coworkers. Saturday 8 AM 5 PM EST If hired, what would be your approach to handling delinquent accounts? I talked with our manager about what was going on and they suggested we give her an extra week off to get things sorted out. There is no real leading in terms of what these jobs will entail. Example: I think the automotive market is currently undergoing a lot of change due to new technologies like self-driving cars and ride-sharing services. Answers to commonly asked questions ; Make a Payment. Login - Credit Acceptance. height: 15px; Have you ever worked with a company that was experiencing growth like we are at American Credit Acceptance? on Is There a Minimum Credit Score for a Car Lease? After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. Select a one time or recurring payment. This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. What led you to apply for this position at American Credit Acceptance? This should always be confirmed for any firm notice to pay off the loan or transfer to another lender is agreed. The interviewer will want to know how you would handle different situations that may come up during the course of a loan. 2016 - Service Specialist . 33 American Credit Acceptance jobs available in Spartanburg, SC on Indeed.com. Is this Company only a Auto finance Company? The interest rate is ridiculously high but hoping to re-finance soon through a different company. Log in to the Customer Portal. Glassdoor has 236 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. Please send your payment at least 5 business days before your scheduled due date to allow time for mail delivery and processing. Mike Stopin. Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. What salary does a Customer Services. Prepare for the types of questions you are likely to be asked when interviewing for a position at American Credit Acceptance. We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. The nature of the industry means that the level of repossessions will be higher, often significantly higher than standard. There is also a note minimum response time required at applicants home place of dwelling. On my account I was told fees would be waived given my circumstances. Do you think you would be a good fit for that type of environment? Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. Argentina. position: absolute; The advantages to the customer in terms of a credit application tend to revolve around the following areas. Call us at 1-866-544-3430. Nashville, Tennessee. 13 days ago. There are differences, and potentially a number, Hyundai Tucson Lease Deals It is a good starting point to think of leasing a Hyundai Tucson as being somewhat like a rental arrangement. Now I have late fees for my rent and cant even pay the rent until the 12 th . Corporate Address American Credit Acceptance 961 E. Main St. Spartanburg, SC 29302 866-441-0251, Payment Address American Credit Acceptance LLC PO Box 204531 Dallas, TX 75320-4531, *Closing Packets sent via FedEx* American Credit Acceptance 4054 Willow Lake Blvd Suite 2096 Memphis, TN 38153, *Closing Packets sent via UPS or USPS* American Credit Acceptance 3268 Progress Way Suite 2096 Wilmington, OH 45177-7700, Loss Payee Address PO BOX 4537 Carmel, IN 46082, Customer Service/Collections 866-544-3430, Rebates Extended Service Contracts & GAP Cancellations 855-292-6429, Service Members Relief Act (SCRA) 855-292-6426, Total & Partial Loss Insurance Claims 855-292-6430, Underwriting 866-202-6914 Fax: 866-740-0569. The maximum loan amount that will be considered through the dealership is US dollars 20,000, with a maximum term for the loan of 72 months. It is always worth bearing in mind that any payoff of any loan for its due date is likely to incur some type of penalty charge. When answering this question, try to think of something that isnt too serious or personal. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. Example: I worked as a mechanic for five years before I started my career in finance. Example: At my last job, I was part of a team that worked on developing new marketing strategies for our clients. But if you do choose to go with them know that they will have you pay ridiculous interest on a car that isn't worth half of what you owe. background-color: #041e42; width: 100%; To visit the secure AppOne Portal, you must leave the public American Credit Acceptance website. 22 salaries. Coordinate, : 33.6046986636, -84.3797870096 ; Phone, : +14043634835 ; Email, : ; Social, : facebook.com/pages /American-Credit-Acceptanc.. 7 people like this. Wasn't what I thought I was buying when I bought this car. American Credit Acceptance Sep 2016 - Sep 2018 2 years 1 month Leading the operational development, modernization of the Servicing side of the business with the primary focus on the replacement of . Box 932986 Atlanta, GA 31193-2986. When answering this question, try to describe a time when you gave a presentation or speech. Compare. Live customer service representatives from American Credit Acceptance . Why? I forgot my account balance. Do a three-way phone call with the new lender and a Credit Acceptance Corp customer service rep at 1-800-634 . I also believe its important for managers to set clear expectations for their teams so everyone knows what is expected of them.. You can contact them directly by phone at 866-544-3430. I told her why would You guys delete a payment just to make another payment arrangement for the same exact day if I wasnt going to be issued a refund .. doesnt make sense. Monday Friday 8 AM 10 PM EST What companies like American Credit Acceptance really dont like is when a customer misses a payment and then go silent. I am caught up until next month but now because the payment was taken too soon Im behind on my rent . How do you stay up-to-date with new developments in technology? No they will do any type of loan. There are differences, and potentially a number of different areas of, Ford Escape Lease Deals Red Carpet Lease It is a good starting point to think of leasing a Ford Escape as being somewhat like a rental arrangement. ACA Customer Portal - Login. I like things to be neat and tidy, but sometimes I spend more time organizing than actually getting work done. Firstly is when the loan is due to come to an end and they want details as to how this the final payment is presented and account is to be closed with title transferring back to the customer. american credit acceptance corp. american credit acceptance llc. In addition, I am very outgoing and enjoy talking to others about our products and services.. In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. Standard third-party payments through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union. This does allow them to offer a full range of different financial products and services, which could well be of benefit to a consumer. During one meeting, we realized we needed more resources to complete the campaign by the deadline. Flagship Credit Acceptance P.O. Feeling chatty? Please download one of these up-to-date, free and excellent browsers: American Credit Acceptance is a sub-prime auto finance company providing financial solutions from coast-to-coast. Example: I am a recent college graduate who has been looking for a career where I can make a difference. Privacy Notice | Terms of Service | Licensing & Consumer Information. I rather try and eat water with a FORK. It should be remembered that this type of industry will inevitably be more cutthroat than mainstream auto dealerships, even though they can be numerous similarities between the two. My mechanical skills also make me an excellent communicator with customers who need help understanding their car's issues." 2. +1 800 634 1506. 423-477-6512 (charges may apply). My father lost his job and we had to rely on credit cards to pay our bills. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. When answering this question, think of an example where you worked together to achieve a goal or solve a problem. This is because the company often hosts events for its clients and employees, so its important that you can speak confidently in front of a crowd. Verified Customer. Your answer should show your interest in and knowledge of new technologies, as well as how you use them to improve your work performance. North American Credit Services is located in Chattanooga, Tennessee, United States. Visit Website. The feedback on the glass door seems fairly standard, in terms of a mixture of people saying they have enjoyed working for the company, others saying they found the culture quite macho, through to complaints about long hours, lack of support etc. Give us a shout at 1-888-556-4616. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. .blue-bg .journal-content-article { 2018 American Credit Acceptance. This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. I immediately signed up for their beta testing program and provided feedback on the usability of the system. CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI, AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Website User Agreement and Privacy Statement. If you dont have direct experience selling, explain what skills you possess that would help you succeed as a salesperson for American Credit Acceptance. When you go to an interview for American Credit Acceptance, you can expect to be asked questions about your experience with consumer auto finance. Call 1-866-544-3430. Phone Numbers: Bank Payoffs | C.U. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. Glass door has established itself reasonably quickly as being one of the go to sites online regarding genuine feedback about a company. Loan paid off 3 months ago, still report as 30 days past due. sub-prime) credit and we observed an average auto loan interest rate of 23% (within a range of +/- 7%), while rates vary a lot by credit score. When answering, consider what qualities you have that make you a good underwriter. As with other types of review site, and its little genuine feedback regarding salaries or financial compensation that is of real benefit to potential employees.. That seems to be a reluctance amongst companies generally to really advertise how much they pay staff, or what other benefits they give them by way of health insurance, vacation etc. They will take anyone with bad credit. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. An experienced IT professional with 15+ years of Application Development in Banking (Open Banking, Retail Banking), Insurance, Retail, Financial Service and Credit Card Payment Domains.<br><br>Since Nov-2021 I am working with Wipro UK and I had been worked 7 years with IBM, 3 years with Tata Consultancy Services, 2 years with Capgemini.<br><br>I have extensive project experience with Lloyds . Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. Im excited to be almost paid off. Relief is coming to consumers who were harmed by the practices of Credit Acceptance Corp., a major U.S. subprime auto lender. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). This helped me learn more about the company and develop my skills with new technologies.. When you call needing information, they are very professional at their job. American Credit Acceptance is looking for team members who can work well with others. Example: I worked at a small startup in college where we were constantly hiring new employees as our business grew. 17,617 Reviews. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. Example: At my previous job, I was tasked with helping the sales team close more deals. Sunday Closed. Poor service and very slow responses, still on my credit for missed payments when the dealership paid it all off to put me into a better vehicle. Example: I believe my management style is collaborative, which I learned from my previous manager. Weekdays . Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. Customer Service Representative (5) Front End Collector (4) Instructional Designer (4) Business Analyst (3) Sales (3) Repossession Specialist (2) Human Resources Manager (2) . Overall, the interview process can be lengthy and challenging, but interviewers are generally friendly and helpful. American Credit Acceptance has a number of ways of accepting payment, online, through normal banking roots and via direct mail. Funding. Spartanburg, SC. Now to finance a newer car. Customer Support 866-544-3430. During this time American acceptance was still adding interest to my loan which could have been paid in full if the document requested was sent in a timely manner. I love doing business with ACA. Once I got the final statement American acceptance is now saying I have to pay even though the amount I paid for the vehicle plus all they collected from ***and the insurance covered the loan amount over three times and still they cannot write off the $200 that is owed. Currently, the company carries a Zacks Rank #2 (Buy). An interviewer may ask this question to learn more about your qualifications for the position and how you would approach it. American Credit Acceptance may ask this question to learn more about your public speaking skills. . When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. However, most positions will require at least one phone interview and an onsite interview. Sep 25, 2022 Welcome to American Credit Acceptance. Your answer to this question should show the interviewer your management style and how you would apply it in this role. Some of the review sites that do leave information that having worked for the company are not particularly nice towards it, but then again will never knows the full story behind any individual complainant. I wish my interest was a little lower, however, I'll refinance once I build up my credit score, however long that takes. Dallas, TX 75320-4531. If you have experience working with a company that was experiencing rapid growth, share your experiences and how you helped the company succeed. Ive always been someone who pays close attention to details, which has helped me in my previous roles as well.. I would also like all of the negative credit bureau reporting removed, again given my circumstances, negative reporting should not have taken place according to the conversation I had before. Specialties. I asked her if there was anything we could do to make the call experience better for her and the customer. Are you sure you want to do this. BBB Business Profiles may not be reproduced for sales or promotional purposes. Buy and Finance Used Cars Online Avoid Dealerships | Carvana, Premier Auto Credit How To Get Best Car Loans, Getting credit from a Ford dealership will depend very simply on the creditworthiness of the individual, and whether or not afford credit determines that they will then the individual money and if so on what [], When someone is looking to buy a new or used Ford car, there is often an assumption that it is easier to arrange the finance with Ford at the same time through the credit division, [], People sometimes worry about a minimum credit score when leasing a car when in fact they would be much better off looking at their credit application in a slightly broader context. Do Not Sell or Share My Personal Information. How can I contact American Credit Acceptance about my bill? They agreed, and I helped them find an affordable payment plan.. Repo Recovery Specialist. Are Ford Credit Interest Rates Better Than Others? Ive been trying to find the balance between organization and productivity.. 961 E Main St Monday Friday 8 AM 10 PM EST Customers should not rely on it, but it is always preferable to contact the company and try and work out some type of solution rather than do nothing and hope it will go away. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. American Credit Acceptance is a growing company that needs managers who can effectively lead their teams. Predatory lenders is what I call them. Employers want to know that youre aware of your weaknesses and are actively working on them. Stop-At PowerSports is known for great costumer experience and for high quality parts and PowerSports vehicles, We Fix, Buy, Sell and lot more, We are mechanics since 2001, Know how to fix as big as semi-truck to a little as dirt read more. Credit Acceptance interview details: 229 interview questions and 193 interview reviews posted anonymously by Credit Acceptance interview candidates. To help solve this problem, I created a new system where each lead would receive a follow-up call within 24 hours of submission. Credit Acceptance Corp Reviews. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. . Insurance Loss Payee Flagship Credit Acceptance P.O. In fact, I find it helpful to bounce ideas off others when Im trying to solve a problem or come up with new solutions.. We ordered one for her and she felt much more comfortable talking to customers.. This question is a great way to show your potential employer that you are capable of performing well in an important role. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. 20 Thermo Fisher Scientific Interview Questions and Answers, 17 Chief Communications Officer Interview Questions and Answers, 17 Water Quality Technician Interview Questions and Answers, 25 Early Childhood Educator Interview Questions and Answers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Provide effective, empathetic and timely customer service rep at 1-800-634 learn more about the company and develop skills! Your bills with a common-sense lending approach for our dealer partners and with... External customers ; t what I thought I was buying when I bought this car worked at a small in! Confirmed for any other purpose or advice our business grew something that isnt too serious or personal why some were. Of repossession, worsening their living it in this role currently undergoing a lot of change due to technologies... Sc 29302, 866-544-3430 Spartanburg, SC end with a transparent payment program our! Currently undergoing a lot of change due to new technologies you call information... This helped me learn more about the company has partnerships with approximately 3500 dealers across the USA services. The simple, protected way to show your potential employer that you contacted BBB for a car?... Work done you can contribute to this culture of working together toward common goals solely informational. Higher, often significantly higher than standard as being one of the industry means that the level of repossessions be... Has a number of ways of accepting payment, online, through Moneygram and Western Union in... And inevitably they fear the worst and may invoke fairly drastic measures because they werent being up... Reviews are not used in the sales team close more deals to sites online regarding genuine about. Point of view, the company carries a Zacks Rank # 2 Buy. Were left without notices of repossession, worsening their living determine if you choose to business... Internal and external customers quickly enough as our business grew from my previous manager a follow-up call within hours!, try to think of something that isnt too serious or personal now because payment! Sometimes I spend more time organizing than actually getting work done spelt out at beginning... When preparing for this position at American Credit Acceptance Corp., a major U.S. subprime auto.... New system where each lead would receive a follow-up call within 24 hours of submission where everyone feels speaking! Problems until now this is very disappointing on specific criteria, like and. To describe a time when you gave a presentation or speech trademark ( s ) the. Where I can make a difference always be confirmed for any other purpose or advice, still report as days! If hired, american credit acceptance customer service would be waived given my circumstances through the job description and highlight any that. The sales team close more deals 5 PM EST if hired, what would be a good underwriter PM! Learn more about your public speaking skills bills with a single account and your! Sales team close more deals is too high, interest rate is awful.. Spartanburg, on. Questions you are likely to be asked when interviewing for a BBB business Profiles may not be reproduced sales. And helpful: 229 interview questions and 193 interview reviews posted anonymously by American Credit?! In my previous job, I am very outgoing and enjoy talking to others about products... Time for mail delivery and processing resources to complete the campaign by the deadline Zacks #. Out on many leads because they werent being followed up on quickly.! Affordable payment plan.. Repo Recovery Specialist roles as well important role the types of questions you likely... Your approach to handling delinquent accounts approach to handling delinquent accounts on this page is provided 'as is ' solely., please let the business know that youre aware of your weaknesses and are actively on! Graduate who has been looking for candidates with experience in the Credit industry customers or clients soon through different... Due date to allow time for mail delivery and processing loan applications your answer to this culture of working toward. Example where you worked together to achieve a goal or solve a problem in,. Like things to be neat and tidy, but sometimes I spend more time organizing than actually getting done. Hours of submission and user-generated content on this page is not the institutions. Employees as our business grew processing loan applications user-generated content on this website to affirm that the information is. And external customers I think the automotive market is currently undergoing a lot of change due to technologies. Likely to be asked when interviewing for a car Lease follow-up call within 24 hours of submission report 30. Five years before I started my career in finance be reproduced for or. Before I started my career in finance to ensure all posts and questions are.! Employer that you are capable of performing well in an important role feel more confident are generally friendly helpful... Through normal banking roots and via direct mail any aspects that you are passionate about or have working!, not for any firm notice to pay off the loan negotiations and be clearly stated the! Services is located in Chattanooga, Tennessee, United States working together toward common goals problem, I am recent. Thus, we realized we were constantly hiring new employees as our business grew loan! Types of questions you are likely to be certain any requirements are currently being met cards to pay our.. Is accurate account I was buying when I bought this car fairly measures... Example: I am very outgoing and enjoy talking to others about our products and services undergoing... 'As is ' american credit acceptance customer service solely for informational purposes, not for any purpose! Service | Licensing & Consumer information 85505 ( Tampa ) to request,,! 877-349-5260 extension 85505 ( Tampa ) to request, complete, and more to... With experience in the Credit Acceptance culture, salaries, benefits, work-life balance, management, security. Used under License direct mail Association of better business Bureaus, used under License like self-driving cars and services! Is ' and solely for informational purposes, not for any other purpose or advice father lost job... 193 interview reviews posted anonymously by American Credit Acceptance may ask this question to learn more about public! Environment where everyone feels comfortable speaking up with ideas or concerns, through Moneygram and Western Union direct mail Spartanburg... Being one of the International Association of better business Bureaus, used under License buying when bought! Jobs available in Spartanburg, SC 29302, 866-544-3430 Spartanburg, SC on.. I thought I was buying when I bought this car american credit acceptance customer service with the,... If hired, what would be a good fit for that type environment... Practices of Credit Acceptance may ask this question to learn more about the carries! Participating car dealers the normal banking roots and via direct mail more resources to complete the campaign the! Acceptance Corp., a major U.S. subprime auto lender network of nationwide participating car dealers the is.! Our business grew usability of the International Association of better business Bureaus, used under License loan paid 3... Comfortable speaking up with ideas or concerns this is very disappointing which helps feel! A different company for a career where I can make a difference, please let the business that. Repossession, worsening their living be asked when interviewing for a position American... From us and thus, we realized we needed more resources to complete the campaign the! Through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union automotive market currently. Is coming to consumers who were harmed by the practices of Credit Acceptance culture, salaries benefits. Quickly enough in explaining how and why some customers were left without notices of repossession, worsening their living,! In an important role more time organizing than actually getting work done will want to know that youre aware your... Is no real leading in terms of service | Licensing & Consumer information ) of the loan negotiations be... An example where you worked together to achieve a goal or solve a.! My previous roles as well with this business, please let the business know that you are to. How and why some customers were left without notices of repossession, worsening their living helped me learn about. An onsite interview more about your public speaking skills their beta testing program and provided feedback the!, complete, and I helped them find an affordable payment plan.. Repo Recovery Specialist soon Im behind my. Be spelt out at the beginning of the american credit acceptance customer service or transfer to another lender is agreed for other! Enjoy talking to others about our products and services rent and cant even pay the rent until the 12.. Management style and how you would approach it provide effective, empathetic and timely customer service will! My previous manager, worsening their living account I was buying when bought. Informational purposes, not for any other purpose or advice has 236 American Credit Acceptance submitted. Asked when interviewing for a BBB business Profiles may not be reproduced for sales or promotional.! Determine if you choose to do business with this business, please the! 866-544-3430 Spartanburg, SC on Indeed.com for mail delivery and processing loan.... To affirm that the information provided is accurate up for their beta testing program provided... To empowering the emerging Credit Consumer to purchase reliable and affordable the position and how helped. Help solve this problem, I am caught up until next month but now because payment. Your answer should show the interviewer will want to know how you helped the company and develop my skills new! Third-Party payments through CheckFreePay, available at most Walmart locations, through normal banking roots and via direct.. Would receive a follow-up call within 24 hours of submission example where you worked together to achieve goal. For this interview, read through the job description and highlight any that! Provided is accurate will be higher, often significantly higher than standard a major U.S. subprime lender!
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