If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. So heres hoping the link you gave worked! This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Non Executive Club members should go to Avios.com. Please visit Manage My Booking to quickly and easily find the options available to you. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. Youre currently due to travel with us to London. Does anyone have an email for them? But if you had used part of the ticket, your refund will be less than the used portion. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? If so, how much time elapsed after the initial email? Fyi, Finally I can access the webform and fill out the this morning around 10 am. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! When I tried to do do I was taken to a voucher offer which I was not keen to accept. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. I tried today at 16:52 and unfortunately is not available anymore. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. I am out of pocket by over 700 with little prospect of getting any of this money back. The second phase is now underway. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. Im still having trouble! If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Passengers do not need to take any specific action. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Figures suggest EasyJet had . Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Done. Ive shared this with other people in the same situation. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Id really like to be able to give you some good news here but I cant. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. Thats great!! Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Indications are that most cash refunds are taking between 14 and 28 days right now. But what are these policies and how do I ask for a refund request from British Airways? While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). First, check if you're eligible for a refund of your original ticket price. Subscribe to Elliott Confidential, our email newsletter. Do I have to repeat again fill out the form later? Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. For example, the online refund request option was disabled by BA. 3 days after I cancelled the flight and getting the confirmation email from BA. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? Sit back and relax while we do the work. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. However, no email received. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. I followed the instructions and received an email from BA confirming that my refund request has been lodged. What Issues Can I Expect When Requesting a Refund from British Airways? When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. I tried the gold line but its a dead end. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Call back and dont take no for an answer. But I am still waiting comfirmation email since 1:40 PM. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Is there a percent ? We will email you to notify you that there is no refund payable. Its been two days and still no confirmation email from BA. used this number and didnt press any buttons and went through to operator within 10 mins. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Hello ! Thank you a lot! Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. I followed the instructions & clicked cancel. PPS. Not good. She took all my details and said she will escalate my request. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. This option has been turned off by BA so teh work around does not now work. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. British Airways Refunds. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. These could not be used to pay for flights online. Will update once I get my refund. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. I have to assume they did not receive or chose to ignore the refund request. Help please! I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. regarding COVID-19 and flying with British Airways. Its an international flight flying into London and returning from Florence. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. (and Ill take the thanks on behalf of Antonio who figured this all out). How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. You should now see a confirmation page that looks similar to this. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Yes. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Also its TRUE, they scamming everyone. 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