I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. ! Hello all concerned. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Did you get a call or text from 352-313-4600? And, they said, 'Everything was good to go. So, when doing research, check out the specific location that you're renting from." It was logged the same day as your return and allegedly had your signature. Recommend. Get more information about renting a car after an accident. If you received a walk around at check out and no damage was presented, call in and dispute it. Check with the Enterprise location you are renting from for details. Whats going on? The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Can I rent a different vehicle class than I reserved? Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Enter all 8 digits (including leading zeros). I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. They also leave an email DRU1@ehi.com. Policies vary by insurance company and state. Boy, was I pleasantly surprised. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. 2:10. This comment was posted by a verified customer. I was recently in an accident with a renter and they caused an accident. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My mail Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Read the fine print and if you do not agree, dont rent. Refer to your own auto insurance policy for details on your coverage. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. NEWS. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. ! Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. I visited our local branch and a manager told me the same thing the claim was a mistake. Enterprise Damage Recovery Unit. 9 reviews . Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. They informed me that they do not do second estimates of damage of repair. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Learn more about rental reimbursement coverage. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). DRU states, they are not able to close the claim. Standard letter. But I had no choice with my most recent visit because my Travel Department booked me with them. Terms apply. Thank you! I definitely did not return the car with hail damage, so Im very confused. loonydan42 5 yr. ago. The current status of the business is Active. They charge that card for damage. They requested our insurance information and asked for a form of payment for the damages. Talk to us. The company`s registered agent is C T CORPORATION SYSTEM . Access the headquarters listing for Enterprise Rent-A-Car. I am tempted to call the police. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. A valid claim needs to be properly documented. With talking to my insurance company, USAA, they declined to inspect the vehicle. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). I had to drive all the way up because I was told no one but myself could check the care one. This is the process you need to follow. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Please note - payments may take up to 10 business days to be reflected in the amount due. Brought the car back, no issues. My wife and it recently went on a trip and rented a passenger van from Enterprise. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Employees write notes of the time of rental. Get Directions. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. I drive to Enterprise, speak with the Branch Manger, he brushes me off. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Get more information about renting a car after an accident. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Company reviews. Will I need a deposit? Contact Information. We are following up with the company for a possible resolution. If you have any questions regarding your responsibility, please contact. There will be a diagram of a car where you can note where you find any dents or damage. Plus Your Points is back! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There is no one to call (they don't answer the phone. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Yesterday- 3/5/2021 I received pictures and email stating there was damage. I will fight my claim! To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. You would be able to take advantage of these lower rates. Read more. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Enter email address for receipt to be sent in email. Learn more about rental reimbursement coverage. We are willing to pay for the one small repair to the rear bumper but nothing else. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Terms apply. Submit a complaint and get your issue resolved. You'll learn how to be part of a team and how to succeed. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. I will be paying out of pocket. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. From the moment I checked in to the time I got my rental, I was . Oglesby adds, "Other Enterprise locations do have better ratings. Hello fellow travelers. Thanks for your email. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Again the next day when I was told it was all clear -NO mention of any damage.? Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. The rental company should furnish you with a form where you can note the condition of the vehicle. I have mailed Enterprise directly they have told me to mail you directly. Thank you. Upload your resume. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. They called my insurance saying I was driving their vehicle. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. You would have remembered signing that document, wouldnt you? File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Thank you! When deciding whether or not to purchase CDW, you may wish to check . the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. This review was chosen algorithmically as the most valued customer feedback. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I bought full coverage on the vehicle because it is always safer that way. If you have an opinion you wish to share for publication, send . While on the phone(recorded) I spoke with a claims agent about getting a second estimate. She was huffing and puffing. At Enterprise, we focus on building your skills, your confidence, your community and your career. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Did a walk around with the Enterprise Employee. This is so frustrating $1400 is the made up charge. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Please select a topic below so we can provide the best assistance. Visit Website. Thank you! Just deny the claims when DRU calls you. I therefore sent them this. They're awesome! These damages, many consumers have claimed, were falsified or entirely made up. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Tells me to email him, and DRU and he will help me out. Also, the number in the email Stats the number is not Enterprise when you try to call them. What does Rental Reimbursement typically not cover? This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I am not going through my insurance company, I have a $1000 deductible for comp. Same thing is happening to us. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. ! If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. . This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Fort Collins, Colorado Area. You can update your choices at any time in your settings. The complaint has been investigated and resolved to the customers satisfaction. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. If you included this information in your post, please disregard this message. Renting a car after an accident with a form where you can note where you can update choices... Holdings is looking for remote employees who live in the Fayetteville, metro-area. Invoice and went towards your damage cost was $ 2,318.67- $ 300 = $ 2,018.67 additional. Up charge and he will help me out for those damages a walk around at check out no... Document, wouldnt you dru and he will help me out 'll learn how to.. Check with the branch Manger, he brushes me off yes you are CORRECT, it always... Few weeks later, I received a walk around at check out the location... 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