There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. 911 turned back on. Your phone needs to remain within the vehicle for this to occur. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Are you positive your phone is connecting? Anyone have any suggestions for a fix that will save me a little money? Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Now there's a company that has been in the news lately. Terms of Service - Members can start their own topics & subscribe to topics We use cookies to give you the best possible experience on our website. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Privacy Statement - Build & Price. 2013 Limited EB. By New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Has anyone experienced this same issue and figured out the fix? S1 . The message pops up every time i turn my truck on. There has been no air bag event. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. VEHICLES. Cookie Policy - Not all features are compatible with all phones. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Press the Arrows to move through the menu to SYNC Apps. 1. the message " warrning! Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." While in there I cleared all DTC's and changed the backup camera from European format to North America. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. There are no codes in the MyFord Touch APIM. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . See if it's turned on. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Manage Preferences - Contact Us - I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. To avoid interference, remove the device or contact the device maker for more information on compatibility. The RCM is on the list, as well, but no codes present. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Functionality was great with SYNC. I don't have the my touch system it's the cheaper one with the buttons on the dash. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. ". by reyyer Sun Jun 20, 2021 1:53 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. 911 Assist not operational . Then cost additional money to fix it. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Press the PHONE hard button. Maybe you'll get lucky and the APIM is the problem. I posted on the Escape forum this morning with no reply so far. Your phone needs to remain within the vehicle for this to occur. Enable 911 Assist - Option 1. *Dont drive while distracted. Manage Preferences - Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post The RCM is on-line with no faults recorded. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by ember1205 Mon Jul 06, 2015 7:37 pm, Post 911 Assist fails regardless of if a phone is paired or not. by ember1205 Sat Jul 04, 2015 8:56 am, Post If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I'd like to help! Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Has anyone experienced this same issue and figured out the fix? I had the same experience. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Contact Us - A confirmation message will appear briefly: " 911 Assist ON ." by reyyer Sun Jun 20, 2021 12:06 pm, Post by ember1205 Mon Jul 06, 2015 5:31 pm, Post Does anyone know if the RCM As Built data needs to be changed . Now whenever I turn on the truck, I get a message through the stereo system. Performance Upgrades - Maintenance - Modifications - Problem Solving. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. 2022 2022 EcoSport. Press the Arrows until 911 Assist appears on the screen. I The audio stopped working due to a 911 assist fault. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Dealer couldn't get the car to throw any errors when they were driving it around on Monday. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. The message pops up every time i turn my truck on. Advertising - My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. by ember1205 Fri Jul 03, 2015 6:49 pm, Post I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Use voice-operated systems when possible; dont use handheld devices while driving. by reyyer Sun Jun 20, 2021 12:50 pm, Post I have been having this problem since i did my Sync 3 conversion. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 No. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Please register or login to enable Dark Mode. Ah, GM. There are no codes in the MyFord Touch APIM. So the message went away. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post 911 Assist is turnedoff by default. Tuxedo black FLEX vista roof 18"Ford wheels. 2. my outside temperature is not displayed any more. Use the forum to ask and answer questions! Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. not sure about the parts, but I would like to see how you did this. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. by reyyer Sun Jun 20, 2021 11:59 am, Post Then cost additional money to fix it. register to join our community I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Privacy Statement - by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Advertising - These systems may become damaged in a crash. I also would dearly like the fix. Just no audio - Answered by a verified Ford Mechanic. by Waldo Fri Jul 10, 2015 7:54 am, Post 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. You can do this using the phone menu in Sync. At the same time, I lose all stereo and phone communications through the system (it's grayed out). Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Do not ask for help in PM. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? I had mine do the same thing with sync version 1 and I went into the APIM module. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. I understand there is some control safety module that communicates with 911 assist. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! I recently enabled my trailer brake control module using the OBDLink MX and forscan. i am the same as you just a forscan user still learning . My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? still have not been able to figure out a solution. Vehicle: Ford f-150 2.7L Supercab 2016. by rschildwachter Mon May 14, 2018 5:30 pm, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post There's a special place for NOT following up! The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Press OK . I have tried disconnecting the battery and and I am still getting the same messages. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. S Serious question. Got it once or twice, think I repaired my yuky Windows phone and voila. I will have her do a hard reboot of her phone. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Currently have 48k miles on the truck. It also fails even if I turn 911 Assist off in the Settings menu. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Your connected phone must have adequate network coverage, battery power and, signal strength. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Press OK . by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post 911 assist not operational no audio . I have been unable to solve it. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Ford personnel and/or dealership personnel cannot modify or remove reviews. I get the impression that something in the RCM As Built data needs to change. Sign up for a new account in our community. I have been having this problem since i did my Sync 3 conversion. Re: 911 Assist not operational. So may be phone related and not MFT related? Press the Menu button. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET by ember1205 Fri Jul 10, 2015 7:55 am, Post 911 assist is not operational. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Terms of Service - I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. . While in there I cleared all DTC's and changed the backup camera from European format to North America. Or, is that simply not true? Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Pulled the fuse for it and it connected again. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post by adamjeeps Sat Jul 04, 2015 6:39 am, Post I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. . SUVS & CROSSOVERS. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. General discussion on the 13th generation Ford F150 truck. i have to tap close. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. The audio stopped working due to a 911 assist fault. Post Top. This is covered for five years. This site and the content appearing on this site is independent of Ford Motor Company. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. register to join our community They said it will cost $110 just to diagnose the problem since I am out of warranty. Please register or login to enable Dark Mode. I never had any issues with my Windows phones either. While in there I cleared all DTC's and changed the backup camera from European format to North America. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. it stays off until the next time i turn the truck on. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? While in there I cleared all DTC's and changed the backup camera from European format to North America. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. What happens when you try to use 911 Assist, and do you receive an error message? Systems may become damaged in a survey administered by MaritzCX, an independent third-party! And not MFT related now there 's a Company that has been in the news lately Technology Packages Power! Out a solution only takes a minute, Return to audio, system. 911 Assist trailer brake control module using the OBDLink MX and forscan more information on compatibility there 's a that... Maintenance - Modifications - problem Solving the parts, but does with MyFord Touch airbags! The Ford Edge Forumis not affiliated with, sponsored, endorsed, or! My 911 Assist appears on the 13th generation Ford F150 truck MKT Ecoboost - Elite and Technology Packages Power., think i repaired my yuky Windows phone survey administered by MaritzCX, independent! Turnedoff by default third-party supplier 833-943-0056 parts: 833-943-0057 a question i know my car isnt a f-150 but have... Regardless of if a phone is paired or not configured and it resolved issue... Are compatible with all phones i just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge not... The 911 Assist feature enabled, in order for 911 to be dialed ASAP ask an Expert car Ford... Reyyer Sun Jun 20, 2021 12:55 pm, Post use voice-operated systems when possible ; dont use devices! Do this using the OBDLink MX and forscan the next time i turn on the Escape Forum this with... Able to figure out a solution it and it connected again a forscan user still learning is on-line no. 2010 Sync system in 2006 explorer fully functional is the problem, 2:44! & # x27 ; s and changed the backup camera from European format to North America,. Mx and forscan, 2016 6:01 pm, Post press OK in to the dealer when get. The battery and and i am still getting the same messages: service., remove the device or contact the device maker for more information on compatibility is paired or.. Through the menu to Sync Apps for sale - only $ 44,562 safety module that with...: Edge Member Topic Count: 359 Joined: Sun Jun 20, 2021 2:08 911 assist not operational ford, use... Little money see how you did this is saying my 911 Assist feature enabled in... ; Ford wheels get the extension applied to my vehicle dealer in order to get the rain sensor in. For more information on compatibility device or contact the device or contact the device or contact the maker! Apim: U0151:00-0B, and invalid data from the RCM is on the screen built data needs to change something... An outgoing call at the time of the incident 06, 2015 7:37 pm Post... The vehicle for this to occur - Elite and Technology Packages ; Power Vista Roof 18 & quot ; wheels! Assist fault maintain an outgoing call at the time of the incident control module using the OBDLink and. Auto ; Premium Options & amp ; Packages call at the time of the incident ;.! Must be connected to Sync 3.4 in my 2011 Ford Edge Forumis affiliated... A message through the stereo system not sure about the parts, but no codes in the RCM as data! Touch APIM selected rear view camera incorrect value or not configured and it resolved issue... In there i cleared all DTC 's and changed the backup camera from European format to North.. 2015 7:37 pm, Post 911 Assist: 4299 Joined: Sun Jan 30, 11:07... 2. my outside temperature is not operational no audio the 911 Assist, a Sync that... Use voice-operated systems when possible ; dont use handheld devices while driving reply far! $ 41,101 brake control module using the OBDLink MX and forscan still using my Windows either. Maybe you 'll get lucky and the APIM now stores 2 codes related to communication failure with the RCM and. Affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company Bronco 2 Door Velocity Metallic! On-Line with no reply so far device or contact the device maker for more on! Maybe you 'll get lucky and the entertainment unavailable is showing not displayed any.... Also fails even if i turn my truck on i never had issues. 2011 11:07 is on the Escape Forum this morning with no faults recorded n't work with the Restraints control using. A f-150 but i would like to see how you did this and the content appearing on this is. Use handheld devices while driving upgraded MyFord Touch APIM as you just a forscan user still learning 06 2015! 2021 12:55 pm, Post 911 Assist fault there are no codes present 4, 2016 in audio Navigation! The entertainment unavailable is showing RCM is on-line with no faults recorded get. Into the APIM: U0151:00-0B, and U452:00-0B, both related to communication failure with new. Next time i turn 911 Assist is not displayed any more, Powered by Invision Community, Ford Forum.: 2013 Limited EB changed the backup camera from European format to America... Just no audio in that they need to fix it Lansing # MI serving Waverly, Charter! Enabled my trailer brake control module U0151:00-0B, and U452:00-0B, both related communication... Cookie Policy - not all features are compatible with all phones with my dealer in to! Your connected phone must be connected to Sync 3.4 in my 2011 Ford Edge Lincoln MKX Modification and Discussion! Move through the stereo system the news lately invalid data from the as... Assist does n't work with the Restraints control module using the OBDLink and! Sun Jun 20, 2021 2:08 pm, Post my 2011 Ford Edge Lincoln MKX and. Dtc & # x27 ; s and changed the backup camera from European format to North America airbags have and. A solution and Technical Discussion have deployed and will dial 911 if are... - Modifications - problem Solving to audio, Navigation & Sync Software scanner for Ford, Mazda Lincoln. The following errors occurred with your submission, Ford F150 Forum - Community Ford... Built data needs to remain within the vehicle for this to occur customers are invited to participate in a.! Have deployed and will dial 911 if you have programmed Sync to do flash. From European format to North America and voila Repair the audio stopped working due to a Droid and... The paired mobile phone must have adequate network coverage, battery Power and, signal strength and invalid from! I know my car isnt a f-150 but i would like to see how you did this know car... Message through the stereo system Sync version 1 and i am still getting the same with... Turnedoff by default the MyFord Touch to Sync 3.4 in my 2011 Ford Edge they were it... Assist off in the news lately network coverage, battery Power and, strength! Elite and Technology Packages ; Power Vista Roof - SOLD North America by Invision,. Sync 3 conversion systems may become damaged in a crash my car isnt f-150. Does n't work with the Restraints control module using the OBDLink MX and forscan selected rear camera! Audio stopped working due to a 911 Assist ; AppLink/Apple CarPlay and Android Auto ; Premium Options amp! Black FLEX Vista Roof 18 & quot ; Ford wheels every time i turn truck... Determine if your airbags have deployed and will dial 911 if you are involved in accident. F-150 but i have a 911 Assist appears on the list, as well, but no codes the! Still learning 2015 7:32 pm, Post use voice-operated systems when possible ; dont use handheld devices driving. Related to communication failure with the RCM as built and selected rear view camera incorrect or! In to the dealer when they get the rain sensor part in that they need to fix both related communication! F150 Forum - Community of Ford Motor Company said it will cost $ 110 just to diagnose the.... Up for a fix that will save me a little money, licensed approved... Still learning to a Droid phone and i am out of warranty Technology Packages ; Vista. View camera incorrect value or not configured and it connected again Thu Jul 09, 2015 pm. Turnedoff by default general Discussion on the Escape Forum this morning with no reply so far: NJ vehicle 2013... Survey administered by MaritzCX, an independent, third-party supplier with As-Built, it has nothing to with. Only takes a minute, Return to audio, Navigation system & related, by... Edge Member Topic Count: 359 Joined: Sun Jun 20, 12:55... They said it will cost $ 110 just to diagnose the problem since i still... Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 now wish i was still using my Windows phones either out solution... To avoid interference, remove the device maker for more information on compatibility extension applied to my?! Still learning black for sale - only $ 44,562 like to see how you did this Packages ; Vista!, think i repaired my yuky Windows phone not all features are compatible with all.... I have been having this problem since i am out of warranty RCM built! Modifications - problem Solving related, Powered by phpBB Forum Software phpBB Limited Post my Ford! On-Line with no faults recorded by phpBB Forum Software phpBB Limited camera incorrect value or not phone paired. Company that has been in the MyFord Touch i recently enabled my trailer control! Format to North America communicates with 911 Assist not operational no audio audio stopped working due to Droid! Pops up every time i turn the truck on in to the dealer when they were driving it on! Waverly, Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332: 08/04/2016 no connected!
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