SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The system is processing. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Limited: Only security updates will be provided. Applies with proof of purchase available. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. 4.3 Limitation of Liability. Product Availability: This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Standard Warranty claim lead time is 10 working days. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Do I need to register my product for warranty? 1 min read, 27 Feb 2023 Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Find the spare parts of your Synology product. This document explains the Material return process for Synology Devices for UAE. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. 1 Power off the Synology NAS and remove the power cord. A 6-digit verification code was sent to . Limited: Only security updates will be provided. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. A purchase invoice is not required, but helps to determine the actual time of device purchase. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). DSM/SRM/Firmware Update: We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. How to I check if it is still under warranty? If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Additional details on the plan's features and availability can be found on the official web page. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Continue to complete the settings now. 3.1 Limited Warranty. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. 4.1 Force Majeure. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. For more details, please visit LIMITED PRODUCT WARRANTY. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. I hope it helps. No, your warranty is effective from the original date of purchase and region where you bought it from. Live Chat on Synology support page doesn't work and I spent an hour on hold. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. The existing unit must be in working condition and we quote a cost after assessing your . Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Extended Warranty Plus is bound to the product it has been registered for. An NBD replacement service allows for a next business day shipment of a replacement device. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Purchasing an extension can stretch . PO BOX 242534 , Dubai. Check Standard Warranty. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Infrastructure security *Synology Secure SignIn is recommended. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. From there you can determine roughly when is the NAS been deployed. Product Registration and Extended Warranty. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Customized By. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Enjoy our services! The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Miss-handled, physically damaged or burned products are not covered under warranty. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Find the compatibility list for drives, USB devices, and network peripherals. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. 3.4.1 General Replacement Service. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. You acknowledge that the Product may be subject to U.S. export restrictions. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Synology local dealer can assist you if data is in recoverable condition. Starting from issue diagnostics, Synology will work with you along the way to help. there is not a way to check the warranty. Your location was changed successfully. All your data are stored on Synology Account China Site (account.synology.cn) now. 5.1 Proprietary Rights. comments sorted by Best Top New Controversial Q&A Add a Comment . 5.6 Attorneys' Fees. Al Ghubaiba ( Green Line). The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. We also handle the complete migration of the old device to a new device. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. 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