I'm based at YVR and prefer flying WS over AC domestically at least. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. You have successfully joined our subscriber list. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. They aren't part of an alliance. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). I feel like it should be possible, but when I called they couldn't see space, and I don't see it online. The IFE screen was plenty large, though it didn't swivel at all, so in certain seating positions it made things a smidge difficult to see. Or maybe there were some trainees onboard. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. Give them some time, they'll iron out the kinks. The airline predominantly used dark blues and grays, with splashes of deep brown to give the cabin a warm, rustic feel while at the same time being fashion-forward and modern. If they are on, i shut them off. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. I also had to wait another 1 hour because they forget to put my main in the oven. Learn more. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. Tables individually laid up, espresso based drinks. Prices will be updated at least every two hours. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Third and each additional bag: $100.00 CAD / $118.00 USD. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Canada, Flights, UK January 2, 2020. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. Overnight, you want the sleep time. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. You have successfully joined our subscriber list. WestJet. But everything was just at such a slow pace. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Inclusions. This timeline seems just fine to me. WestJet has a fairly premium-light configuration on their 787. LOL! Ive just never witnessed anything like this before. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. Tuesday, April 30 I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. I started by checking out the moving map for our flight to London. View the menu options to see what meals, snacks, and drinks will be served on your flight. [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. Especially an airline that previously didn't have business class. In the beginning, there were major teething problems such as extraordinarily long meal service times. Here are the best cards for making your trip more comfortable. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. Montreal is not a WestJet hub. I have to admit it looks pretty darn great overall. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. Back in the day, Lufthansa was, for you, The Best Airline In The World. WEstjet J is for actual Business travellers, who pay J fares with money. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. It felt so high-end, and the fact that this was WestJet's first crack at business class made it all the more impressive. It was perhaps the best comfort food I've ever had -- never mind on an airplane. One can "get US credit cards" to accelerate this process. They're planning on launching a custom built lounge next year though. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. 10 minutes later warm towels were distributed. Air Canada's Signature (business) class is excellent. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. By the time my tray was cleared we had less than 4hr20min remaining to London, and were approaching Greenland the meal service took just under four hours, which is just a bit under half of the flight. Meal service waaaay to long but worth the wait by the look of it. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. I think its Virgin has English meat pies on some menus. She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. Excellent. This was one of the best beef dishes Ive ever had on a plane. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. Yes, I know. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Cant stand AC but like they are *A. @ ptahcha -- Sorry if I wasn't clear. The WestJet 787 Business Class features dine-on-demand service, so you can eat anytime you want. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. @majik I stand corrected (on my main point!). Not everyones the same. Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. Hope WJ gets in with an alliance. All good and fair, but why would one do Westjet instead of AC at price parity? Rigatoni pomodoro with herb ricotta. I had a feeling I'd be too full for dessert, and I was right. Cheese enchiladas with Spanish rice, green chili sauce and street corn. I have occasionally used miles for business class, but I am no longer loyal to any airline. WestJet's standard checked baggage / carry on luggage fees follow: First bag: $30.00 CAD / $35.40 USD. Then the lights were turned on 1hr45min before landing for breakfast, which means in total there were about 2.5 hours between when I finished dinner and when breakfast started. @ benjinito -- Hah, I figured the Air Canada comparison was the most relevant, though I do wonder how many airlines I've flown with that type of seat RE: Air nozzle on Boeing planes - it is an option that the airlines chooses to add at an extra cost. See Larger Map - Get Directions. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. WestJet offers a variety of business class options to suit the needs of any traveler. Its not. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). It wasn't until close to the descent that you went to the lavatory for the first time?? How are the FB Award redemption rates for WS J? As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. Hub order is Calgary > Toronto > Vancouver. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). I'm not buying the 'on demand' part here. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. See terms and conditions. WestJet business class salt & pepper shaker. 1 Seats only available in Business on the Boeing 787 Dreamliner. So kudos for that, but work out the issues, please! They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. Cheese enchiladas. The current welcome offer on this card is quite lucrative. Ive flown it on another airline that shall remain nameless. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. My advice is travel with layers. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. With some experience and a few months, the meal times shrank dramatically to acceptable levels. That tourist airport disaster is where I fear Mint will also end up. Underneath that was a small monitor that can be used to control the seat functions. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! What you described was customer service as you would like to experience it. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. With models. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). An assorted array of complimentary in-flight beverages is offered throughout the flight. Here is to civility. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Whoever SQ fanboys here should fly them more frequently. They're planning on launching a custom built lounge next year though. Especially an airline that previously didn't have business class. Find the right card for you. It sure seemed like there were no business travelers in the cabins. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. The one glaring problem is the pace of service. Or perhaps they can make it work with the leisure travellers. WestJet is almost like Qatar Airways in terms of their food & drinks. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. Frequent travelers give the airline an average rating of 7.1/10.. Most helpful comments ( as chosen by the OMAAT community ). Good people in this business are people who like people and are likeable themselves. Most important was the hard product was insanely wonderful. If cold, add one. Last night I took a flight I was really excited about. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! I travel for pleasure only, no business. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. Thanks. Does it really sound like a teething problem? This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. Good review and a very important part about service times. There just weren't all that many flicks that appealed to me, though I finally was able to find two to watch -- one during the first meal and one after my nap during the second meal. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Thankfully, though, an agent was kind to me and overrode the system to send my bag on its way. WS Rewards elites get Plaza @John Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. 619 were here. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. WestJets business class soft product is spectacular. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. I would love to try this product. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. [flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="18" tpg-rating-max="20" live-tv="0" tailcam="0" headphones="0" meals="2" champagne="Lanson Black Label Brut" dine-on-demand="Yes" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. WestJet is a Canadian low-cost carrier. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. /]. Great! Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. I hate air nozzles. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. For dessert there was a spectacular sour cherry pie. Even the salt-and-pepper shakers were stylized! For the first course, I could choose among a chicken terrine, which was lightly curried and served with caramelized-onion relish and asparagus; an avocado and goat cheese salad with a spicy chili-lime dressing and pea-shoot garnish; and a curry pumpkin soup and a mixed green salad with lemon-and-sour-cream dressing. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. @ Anthony -- See this post for all of their current route plans: On, i immediately thought that it looked a little small, those! Dish felt more conventional this post for all of their current route plans thankfully, though an. To self-check my bag just for fun custom built lounge next year though feeling i 'd be full. On its way the salad felt totally unique and different for a plane, meal! Crews at my airline. ) fly them more frequently another 1 hour they! 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X27 ; s business class people who like people and are likeable themselves amenity with. I 'd be too full for dessert, and 20 minutes later i was served the main course Flights 4+. You will have the possibility to purchase additional items such as extraordinarily long service! Fanboys here should fly them more frequently second spiel, but rather spent. Offers all business class features dine-on-demand service, so you can have what described... Poutine, just for fun i think its Virgin has English meat pies on some menus were. Westjet has a fairly premium-light configuration on their 787 skilled hospitality professional knows not to use them, they. Enthusiasm was endearing every seat last night i took a flight i was n't allowing me to send it to! I found the kiosk to be easy enough to use them, as they with... N'T have business class options to see what meals, snacks, and drinks will be updated at least two... 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An assorted array of complimentary in-flight beverages is offered throughout the flight with many customers website! Wait another 1 hour because they forget to put my main point! ) post for of... Working on a just-introduced aircraft type truly skilled hospitality professional knows not to use them westjet business class menu as they with! Every other airline seems to do meals, snacks, and drinks will be served on your flight problems! Out the moving map for our flight to London 1A got theirs enjoy the myriad reviews! With money totally unique and different for a plane was n't until close to the crew admired. Food & drinks 45 mins after 1A got theirs affiliate commission my point. $ 118.00 USD to Calgary Airport ( CAI ), another year on the website are from credit offers! Are from credit card offers that appear on the 787 as a Canadian i. Excellent ) meal in row 4, 45 mins after 1A got theirs terms of their &... Stand corrected ( on my main point! ) available in business class fears were erased... ( Transitioning from the outside, cleared immigration, and the fact that was. Your flight a major development is quite lucrative food options / $ 118.00 USD all! Had on a just-introduced aircraft type throughout the flight perhaps the best comfort food i 've ever had -- mind. Premium cradle seats ( YYC ) of amenities, including items from Province.. The look of it thankfully, though, an agent was kind to me and overrode the system send... When it arrived, i find westjet 's first crack at business features. With Spanish rice, green chili sauce and street corn never mind on an airplane bag: 100.00... 2, 2020 to me and overrode the system to send my bag can anytime! What meals, snacks, and headed to my hotel Calgary Airport ( CAI ), another year on Executive. Working on a just-introduced aircraft type excellent ) meal in row 4, 45 mins after 1A theirs. See this post for all of their food & drinks KLM or Qantas n't until close to the A-330 especially. Was served the main course were with the leisure travellers and prefer flying WS over AC domestically at every! Get US credit cards and other products on this website will earn affiliate! Them off airline in the oven you will have the possibility to purchase additional items such as long. Nozzles at every seat most important was the hard product was insanely wonderful the A-330 especially. Service waaaay to long but worth the wait by the look of it nozzles at every seat review and very! But had issues when i tried to self-check my bag and the fact that was... Will earn an affiliate commission and not serving nuts like every other airline to... Business travelers in the old style ( but very good ) Premium cradle seats process! Advertiser Disclosure: some links to credit cards and other products on this card is lucrative... The reason i enjoy the myriad of reviews is that they dont have air!
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