Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. / CBS Chicago. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. We would be happy to discuss allergen-free alternatives in advance. There are plenty of life jackets available and did not have a hard time securing them for our kids. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Tax exemption is not available at the Grand Mound location. Are the waterslides wheelchair accessible? Visit Website. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. He brings real fun and joy every time. Waterslides and our elevated attractions are not wheelchair accessible. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Huge downside though: the bathrooms. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Hope they are proud. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. When setting up a reservation online, we require the number of children under 2 to be listed. Besides us I counted less than 10 guests wearing masks for the two days we were there. How do I set up a group stay or event at Great Wolf Lodge? Tripadvisor performs checks on reviews. Of course not. Due to covid they only clean upon request which was fine with us. I let employees know. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Who can use mobile check-in and how does it work? In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. It seems like the rooms could use a bit of an update. Learn how to find your missing items by visiting the lost and found page. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. My takeaway? 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Can I use the room telephone to make personal calls? Great Wolf Lodge operates as cashless, so there is no ATM on-site. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. We booked 2 kids cabin suites ($800+/night each). Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Visit greatwolf.com and log into your account to see Bonus Deals. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Am I able to charge things back to my room? For the health and comfort of all of our guests, we do not allow any pets into the lodge. Are water park passes included with stay? It forces the kids to be active and as the quests get harder the problem-solving gets harder. more. The kids had a fun, albeit an expensive weekend ($600+/night). This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Manteca's location is the 19th Great Wolf Lodge to open . Does the resort have wheelchair accessibility? Food is edible at best. By providing us with information about your needs the Culinary Department can assist with your dining options. The resort will close on Sunday, March 15 at 2 p.m. You can find the currently running promotions at this lodge on our deals page. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Are cabanas available to use in the water park? We recently went to GWL for a mini family getaway-- and it was our first experience. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. No es permitido traer comida de afuera del hotel, al parque acutico. I have brought my kids to this location many times in the past and they love it. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. They cannot be used for packages or any onsite charges. You can see all the restaurants in the Dining & Shopping section. Walker tried and failed to get a refund; getting all kinds of conflicting stories. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Please leave a comment on the reservation booking screen with your suite location preference(s). There are changing rooms, lockers and showers available for you. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. The splash zone was good for the youngest. Taxes and fees that are shown are estimates only. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Are advanced deposits for reservations required? Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. more. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. How much does the lodge require for incidentals? Towels are provided for your family in the water park as well as bathing towels in your suite. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. They were moderate and fun. I left something at Great Wolf Lodge. Uno de los miembros en mi grupo tiene alergias. We had a standard room with 2 adults and 2 kids (17 &8). We will not accept cash at check-in or any outlets. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. Service animals as defined by the ADA are allowed in all areas of the resort. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Great Wolf Lodge does allow RV parking as long as you are a registered guest. We have gone several times over the years with a variety of ages. I booked a stay over 60 days in advance as part of a running promotion. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Please do not use or loiter around the RV during your stay. There have been no reported cases of COVID-19 at Great Wolf Resorts. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Can I add Bonus Deals on top of deal codes? For information on water park hours, please view our Indoor Water Parkpage. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. The 414-room resort will open its doors to the public on Aug. 24 with . The other on site activists were less than impressive as well. "He had a really good birthday," Walker said. Book your resort stay, today. You would only forfeit your deposit if we couldn't rebook your getaway at all. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Does Great Wolf Lodge provide Sign Language interpretation services? Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. No outside food or beverages are permitted in the water park. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. The shower handle was semi-broken and hard to turn on and off at times. However, you are welcome to play in the water park as early as 1 p.m. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Keep in mind it's a resort, so things are gonna be Walmart cheap. The women's room was utterly disgusting. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Are there any water park restrictions if I am pregnant? Check-in time begins at 4 p.m. or as rooms become available. Yes, the water park is kind of a dystopian nightmare. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. You are subject to the best available rate on these new dates. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. We do not offer parent free day care or babysitting services. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Love DD. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. This is customer service at its best. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Having now seen them (but not rented), we would NOT rent one in the future. If i had another choice i would not come here. The majority of our water park is indoors. It can only be purchased at the time of booking. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. A cleaning fee may be applied if this policy is not followed. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. We look forward to welcoming families back to our resorts and creating more howling fun moments. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Points cannot be redeemed when booking by phone. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Even some of our adult visitors got in on the action. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. To find more, please read our Privacy Policy and Cookie Policy. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Yes! February 19, 2021 / 8:00 AM However, Gov. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Please see a Pack Member for assistance. Mason, OH 45040. Does the resort have on-site restaurants? We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2-3 nights is best. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. $100 does not go far at all. Please be advised that if the crib is not returned upon check out there is a replacement charge. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. There may be fees associated with the replacement of RFID wristbands. Review tags are currently only available for English language reviews. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. We will definitely return as our children truly enjoyed it. The story times and kids event are the same as when they first opened. Paper towels were overflowing in the garbage. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. What is included with the cost of the suites? As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. You want to play a game? All rights reserved (About Us). We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Where can I purchase toiletries if I forgot something? . You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Check-in time begins at 4 p.m. or as rooms become available. 20500 Old Highway 99 SW, Centralia WA 98531, USA. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. The grand opening date is set for Thursday, Sept. 17. Will my suite be pre-assigned prior to my stay? Turn on and off at times not wheelchair accessible they only clean upon request which fine. 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