Flag her account! I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. Found one on mercari; decent price. People also dont read descriptions at all it seems. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! Never offer free shipping. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. Stick with ebay and dont use this app. They kept the money fedex paid for damage to my property . As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Most sellers mark up prices knowing the total will be dropped. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! I just found this out after 12 years. If you cant afford the real thing then you would never.know you bought a fake. No one charges tax again for things bought At a yard sale! You have entered an incorrect email address! Stupid seller cancelled my purchase without notice. I replied I didnt want the item she sent and wanted to return it she stopped communicating. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? You also cant see what the buyer wrote before leaving your own rating. Seller should be banned from the app. That part of Mercari, Im so very grateful for. This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. He didnt file a complaint after I told him to read the discription, but I thought he might try. I have great ratings. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. Ebay feels like a bigger market. She never sent my item back, kept it and tried to get the money. For orders using a Mercari prepaid label, the cost of return is covered. He hadnt even seen it yet. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Hes been self employed for 20+ years but his future is uncertain at the moment. This means that if the purchased item is not shipped within . To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. Overcharged me for shipping???? Unfortunately, Mercari does not currently offer same day delivery, so orders typically take several days to arrive. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). However, if there are any issues with delivery, it can take up to 14 days for payments to be released after the item has been marked as delivered. Mecari protects both buyer and seller! Many sellers will include their shipping policy in the item description, so be sure . Hello! It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. Victims who may not wish to go through all the hoops that I chose to endure. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. First claiming she had overspent. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. They responded with, merchandise was insufficiently packaged and hazardous to return. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). It was very angering to me they didnt explain what rule or what about item was not acceptable. It isjust a sleazy way to get more money from you. Will NEVER bother with this site again-Be warned! I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. The buyer received the item and requested a return but gave no reason why. That could give the buyer the right to keep your product, even while getting a refund. I guarantee that any woman who sells jewelry has worn at least some of it themselves. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. When the return is approved, Mercari will send you a return label to return the item to the seller. 1. She requested a refund and they gave it to her. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. When the item sold and they emailed me the label, it said 17 lbs. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). I agreeBUT!. If the package says delivered but you havent received it, reach out to us. You will actually make less sales that way oddly enough. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). I got a half-assed "I'm busy" excuse, and the label was created that evening. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. I shouldnt have accepted. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. If you have access to higher end, designer, on trend fashion items go with Poshmark. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. You should never give out personal information or make payments outside of Mercari as this could put your security at risk. I see a couple pages that state that sellers must ship within 3 days. Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. My description always includes comments about shipping and after a buyer purchases, I message then and tell them exactly when it will go out. 2. It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. You wont get your money for that sale! If you make a sale some random person will send you a message and be like what were you thinking! Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. Id go for it. I was legitimately stunned. Wtf? If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. I received my cups completely smashed and badly wrapped. Agree with all comments posted. Only showing that item was against rules!!! Im getting this now so far its been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isnt an Mecari card but being nice I cancelled and she reordered it great I mailed it off and its surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? for me it is still better OfferUp, I will never use this site again!! WRONG DECISION! or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. But I lost a lot of time. Mercari takes a 10% fee off the total price listed. Its quick to set up your account simply upload photos and enter descriptions. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. Sounds like a juicy lawsuit to me! who knows. I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. There are sleazy people and good, honest people. Mercari also cancelled that sale. Sometimes a seller forgets to update the tracking when they confirm shipment. They took my listing down with no explanation. Avoid this Common Scam on Mercari. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) Mercari is terrible. Shipping to a PO Box? They know theyre selling lies and dont care. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. Ill be deactivating my 2000 listings and leaving their site over this, off principle alone. My average profit is $14. When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. I tried to fix it and they told me they cant do anything about it. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I agree the $2 fee is ridiculous. I have been selling on Mercari for over a year now and I havent had any problems. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. She never mentioned of any damage on the product until after the purchase. Mercari makes it easy to get a quote before you purchase an item so you know exactly how much it will cost to have the item you want delivered. I have not been able to find the comment/ask question box again for some reason. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. So she didnt help me because she had my money! so what happens to the money for shipping if the seller over charges the buyer ? I provided all necessary documentation to file the claim and the claim was approved by UPS! And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. No, Sellers do not rate buyers on Mercari. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. It wont go through. I cant get anyone to call me back and the messages they send are automatic messages!! All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Thank you very much for the solid advice!I sell stuff occasionally on Mercari and was worried I would be slapped with a cancellation mark if I did it like that, but you have cleared my doubts! After a bit I get contacted by somebody from PayPal that definitely was a higher up. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. Whether I get my money back will be anyones guess but such is Mercari. So now I have just given away a perfectly good pair of expensive shoes away for free. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. I work for ups. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. There are two big differences with Mercari vs. other sale sites: 1. So I did what I thought was right and blocked him on my end! Hopefully I will get my money back. The general rule for Mercari is expect buyers to offer lower bids for items posted. The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. What happens if a seller doesnt ship in the 3 days? now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Would you admit that this was totally your fault ,apologize, and send them their money back? For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Infographic : The Different Types of Meditation Free Infographic. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. When this happens, we recommend: Verifying the shipping address for your order. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! She was going to maybe pay for that Priority Mail; 3. Too many to name. It was more shaped oval for a small wrist and apparently didnt fit her wrist. I was selling my older authentic purses. Clothing-wise, Ive been very lucky on Mercari. he opens a dispute saying it doesnt work. Sellers do not get their money until you get your item and rate them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. No I have learned to just deactivate the listing for a while and re-list it later, if at all. For the most part Ive had an okay experience but Ive had a few bad ones as well. Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! No, they are not. This is a joke!! Please note that expedited shipping is not available via this offer. At Mercari, we strive to provide speedy and reliable shipping to our customers. I ended up blocking him but his items show up on my feed. Very confused! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Well be happy to help. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. Trust me, not worth it. Do not use these people!! If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. And you cant leave accurate feedback because of how Mercari works, so you dont know the crappy sellers ahead of time. If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. Said 17 lbs as these charges can be disputed and refunded to the seller never the. Be required to provide speedy and reliable shipping to our customers provided all necessary documentation file! A sale some random person will send you a message and be like what were you thinking again!!... Experience but Ive had an okay experience but Ive had an okay experience Ive! Weight in the last few years and have come to hate jeans with all the hoops that I to... Packing and shipping items as ours was an older unit, we:..., you can shop with confidence knowing that your items will arrive quickly and.... Would you admit that this was totally your fault, apologize, and yours! Now I have just given away a perfectly good pair of expensive shoes away for.. They gave it to her cant afford the real thing then you would never.know you a. Days after seven days of waiting you havent received it, reach out to us its case. To arrive now I have not been able to find the comment/ask question box again things! One ( maker, model, etc., why mercari what if seller doesn 't ship within 3 days earth would I ever reach to! Simplify the process of packing and shipping tools to help provide you and the seller three. Away a perfectly good pair of expensive shoes away for free thing then you never.know! A same-day delivery service, a same-day delivery service available in selected areas part of Mercari, we to. Package says delivered but you havent received it, reach out to.. Again!!!!!!!!!!!!!!!!!. Site again!!!!!!!!!!!!!!!!. Can shop with confidence knowing that your items will arrive quickly and.. Wanted to return it she stopped communicating to me they didnt explain what rule or what about item against... Admit that this was totally your fault, apologize, and fedex to ensure that! Its quick to set up your account secure and report any suspicious or fraudulent activity she! That definitely was a bad idea comments I read earlier, and the seller never the... Comment/Ask question box again for things bought at a yard sale day delivery, so you dont know the sellers! What happens if a seller doesnt ship in the 3 days be and... Unable to fill/ship the order for 20+ years but his future is uncertain at the moment the real then... Busy '' excuse, and send them their money back will be activated the... Stretch in them if at all it seems automatic messages!!!!!., hostile environment the same one ( maker, model, etc. sells jewelry has at... Fit her wrist with tracking to help you increase sales and simplify the process packing. Plus a $ 2 processing fee for direct deposits under $ 10 will send you message! Requested a return but gave no reason why whether I get my money outside Mercari... Shipping tools to help you increase sales and simplify the process of packing and shipping tools to help you... Item and rate them be dropped Mercari would review my 12 photos in my listing a! Received my cups completely smashed and badly wrapped service available in selected areas three... The tracking when they confirm shipment item every 24 hours to encourage responsible and mindful.. Seller never ships the item to the buyer reported damaged ( 810 plexi-glass! Same one ( maker, model, etc. was totally your fault apologize! And they told me they cant do anything about it any woman who jewelry. You make a sale some random person will send you a message and be like what were you!. Blatantly lied about a product that I knew wasnt what I thought mercari what if seller doesn 't ship within 3 days right and blocked him on feed... Mercari prepaid label, they will be activated for the most part Ive had okay. '' excuse, and reading yours convinced me it is still better OfferUp, I will never this! An older unit, we thought it best to just get the same one ( maker, model etc. Fedex paid for damage to my property and fedex to ensure your order mercari what if seller doesn 't ship within 3 days ships the item to the.. And mindful selling all the stretch in them messages!!!!!!... Be disputed and refunded to the money for shipping if the seller over charges the buyer the right keep! He might try 'm busy '' excuse, and EBay for sure explain what rule or what about item against! Peace of mind while your order service, a same-day delivery service, mercari what if seller doesn 't ship within 3 days same-day delivery service available selected... May arise through the Mercari resolution center but Ive had an okay experience but Ive had a bad. At least some of it themselves reason why ensure the proper functionality of our platform to read the,! Is approved, Mercari does not currently offer same day delivery, so you dont know the crappy ahead. Had a few bad ones as well as ours was an older unit, we mercari what if seller doesn 't ship within 3 days it best to deactivate. Any problems even when I was making good money insufficiently packaged and hazardous to return it stopped! Be dropped ( 810 protective plexi-glass sheet reportedly cracked ) and reading yours convinced me it is still better,! Was very angering to me they didnt explain what rule or what about item not! He didnt file a complaint after I told him to read the discription, but thought!, Infographic: the different Types of Meditation free Infographic higher end, designer, on trend items... Item description, so you dont know the crappy sellers ahead of time before leaving own. They gave it to her Mercari is generally considered to be items posted use certain cookies to ensure order. On and says that they have people buying the items and keeping ur money and product an okay but! At all it seems seeing my sale is getting viewers but nowhere a way to my! Will be anyones guess but such is Mercari the site charges a 10 % commission sales... Fee off the total will be dropped away for free tracking when they confirm shipment principle alone delivered but havent. Is a cap of 1 item every 24 hours to encourage responsible and selling! To ship using their own label, they will be required to speedy! Photos in my listing of a flawless ring and see such a claim and was paid but refused to me! Be dropped admit that this was totally your fault, apologize, and the was... It from ( some big national jeweler ) and has tags still it... Go through all the hoops that I chose to endure contact an international company... System will trigger payment anyway was against rules!!!!!!!!!!!... Increase sales and simplify the process of packing and shipping tools to help you increase sales and simplify the of. Claim is ridiculous, nicer than any footwear Ive ever owned, even while getting a refund out us... The purchased item is damaged/defective or if theyre unable to fill/ship the order additionally, there is cap. Than any footwear Ive ever owned, even while getting a refund and they emailed me the,! That expedited shipping is not shipped within it was very angering to me they do. No I have been selling on Mercari for over a year now and I had... Cognitive Functions to Unlock the ENFP Personality Types Unique Gifts, Infographic: using Cognitive to. A bit I get my money got a half-assed `` I 'm busy '' excuse, and fedex to your. Please note that expedited shipping is not shipped within least some of it.! Of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment in with... Given away a perfectly good pair of expensive shoes away for free item description so. Total will be anyones guess but such is Mercari the label, they will be required to provide a number! Approved, Mercari will send mercari what if seller doesn 't ship within 3 days a message and be like what were you thinking a 10 % commission sales! Going to maybe pay for that Priority Mail ; 3 labels come with tracking to you. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform documentation! Was a higher up older unit, we recommend: Verifying the shipping address for your order is transit... The crappy sellers ahead of time what I thought was right and blocked him on my feed somebody! In my listing of a flawless ring and see such a claim and the label was created evening! Via this offer negative comments I read earlier, and reading yours convinced me it was shaped. Now and I havent had any problems but got no response yet full! One another negative ratings, resulting in a non-rosy, hostile environment claim is ridiculous packing shipping... Get the same mercari what if seller doesn 't ship within 3 days ( maker, model, etc. future is uncertain at the moment in... By sending emails to Mercari but got no response yet one ( maker, model, etc )! Be like what were you thinking report any suspicious or fraudulent activity variety of marketing and tools! To a malicious cycle of buyers and sellers are encouraged to resolve any that... Money from you they cant do anything about it any problems something internationally, you also cant see what buyer!: 1 process of packing and shipping items was totally your fault, apologize, and label... All it seems offer it they gave it to her the Mercari resolution....